Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About The Role
- We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.
- You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations.
- You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.
What You’ll Get To Do
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Taking ownership of customer issues reported and seeing problems through to resolution
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals.
To succeed in this role, we think you should have
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- BSc degree in Information Technology, Computer Science or relevant field
- Basic Understanding of OOP concepts
- Good understanding of computer systems, mobile devices and other tech products
- Excellent problem-solving and communication skills
- Familiarity with basic network concepts and tools.
- Experience troubleshooting using stack traces and log file.
- Experience interacting with APIs and troubleshooting related requests.
- Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
- In depth knowledge of SQL databases particularly MYSQL
- Hands-on experience with Windows/Linux/Mac OS environments
Method of Application
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