datatrota
Signup Login
Home Jobs Blog

Application Support Engineer at Leatherback

LeatherbackLagos, Nigeria Networking and Tech Support
Full Time
We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world. Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries.

RESPONSIBITIES

  • Troubleshooting of Applications related issues.
  • Second Level Support, escalation to respective integrated teams & follow-up for prompt resolution.
  • Provision of technical resource for application Support and integration projects (LAAS)
  • Incident reporting, monitoring, tracking and resolution.
  • Conclusively resolve all emails, enquiries and complaints received from customer support or user support team.
  • Escalate issues to frontend or backend engineering team when need arises.
  • Re-direct all wrongly routed emails to the right teams for prompt resolution.
  • Address all user complaints from customers within SLA.
  • Generate and analyses trends, successes, and failure rates on all related applications for performance evaluation and to provide recommendations in area needed to aid continuous improvement of the applications.
  • Fetching of application logs, analyze and resolve issues and/or escalate as appropriate.

REQUIREMENTS & SKILL

  • Good analytical and problem-solving knowledge.
  • Comprehensive experience of managing daily service support of applications and its Infrastructures.
  • Highly self-motivated and directed.
  • Keen attention to details.
  • Proven analytical and problem-solving skills.
  • Ability to effectively prioritize and execute tasks in a timely manner.
  • Strong customer service orientation.
  • Experience working in a team-oriented and collaborative environment.
  • Strong technical documentation skills.
  • Good written and oral communication skills.
  • Good interpersonal skills.
  • Ability to present ideas in a user-friendly language.
  • Excellent usage of all collaborative tools (Slack,Gmail, Google meet etc.)

Benefits/Perks

  • Wfh - hybrid structure: Monday, Wednesday, Friday
  • Wellness and gym membership -
  • Celebrations of anniversaries and birthdays
  • PTO, Parental Leave, and Compassionate Leave
  • Happy hours and relaxation areas on-site
  • Inter-departmental transfer
  • Possibility of relocation to other company branches.

Method of Application

Signup to view application details. Signup Now

More jobs like this

X

Send this job to a friend