Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. We structure the most appropriate financing solutions to meet the needs of our clients, whether for project finance, on-balance sheet lending or a combination thereof. Our ability to think differently and our collaborative spirit is what sets us apart and enables us to deliver on our brand promise: Traditional values. Innovative ideas. We are a proud African corporate and investment bank with an extensive deal footprint across more than 35 African countries. RMB has funded several infrastructure and resource finance projects, mergers and acquisitions, and infrastructure developments in many African countries over the past decade.
Job Description
To provide clients with high quality navigational, administrative and technical assistance on all queries relating to electronic banking product sets and channel related requests
- Collaborate closely with relevant business units and product houses as per strategy to identify revenue opportunities
- Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client baseDeliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Provide customers with relevant information to keep them informed of products and service options
- Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
- Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
- Monitor customer feedback reports and align processes to maximise efficiencies Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
- Assess own performance against competencies and skills required delivery Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success Share information and knowledge that benefits the team
Method of Application
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