Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.
Job Summary
- The Assistant IT Manager supports the IT Manager in overseeing all aspects of the hotel's technology infrastructure.
- This includes maintaining hardware, software, and network systems, ensuring data security, and supporting hotel staff and systems to deliver smooth operational performance and guest satisfaction.
Key Responsibilities
- Assist in managing and maintaining hotel IT systems including PMS (Property Management System), POS, telephone systems, internet, CCTV, and door lock systems.
- Provide timely technical support and troubleshooting for both front-of-house and back-of-house operations.
- Ensure network security and data integrity through regular monitoring, backups, and compliance with security protocols.
- Coordinate with vendors and service providers for IT-related equipment and services.
- Assist with IT inventory management, including procurement, installation, and lifecycle management of hardware and software.
- Support the implementation of new systems and upgrades, ensuring minimal disruption to hotel operations.
- Monitor and maintain the hotel's Wi-Fi systems for guest and internal use.
- Train staff on basic system usage and IT protocols to improve overall efficiency.
- Ensure compliance with corporate IT policies and procedures.
- Maintain accurate documentation of IT systems and configurations.
Qualifications
- Degree or Diploma in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of IT support or system administration experience, preferably in the hospitality industry.
- Strong knowledge of Windows server environments, networking, and hotel-specific systems (e.g., Opera, MICROS, etc.).
- Familiarity with data protection regulations and cybersecurity best practices.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and handle multiple tasks efficiently.
Working Conditions:
- Hotel environment - may involve irregular hours, including weekends or holidays as needed.
- May require on-call support.
Method of Application
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