The Citadel Global Community Church - Our mandate is to enforce the Kingdom of God over the kingdoms of this world that have become the kingdoms of our Lord and of His Christ. We exist primarily as a fully functional church, and conceptually as a governmental force for change, good governance and leadership.
Responsibilities
Bookshop Staff Supervision:
- Oversees the preparation and service of food and drinks for customers to enjoy on the premises or as take away; Assigns rules and responsibilities to team members for operational efficiency
Bookshop Staff Training:
- Coaches and trains sales assistants to operate cash registers, receiving payments for goods sold and issuing receipts.
- Store and Sales Management: Implements daily store opening and closing procedures daily; Effectively manages POS and sales operations interface. Processes the daily closeout process of cash registers and prepares daily bank deposits/POS terminal receipts and accounts.
Product Pricing:
- Prices products using predetermined profit margins.
Customer Service:
- Leads sales assistants to provide best in class customer service to customers and partners.
- Customer Complaint Resolution: Raises any issues or customer suggestions and complaints to the Business Manager.
Supplies Order Management:
- Monitors inventory levels, providing daily comprehensive reports to the Business Manager. Assists with the effective management of stock; Assists with the ordering and deliveries as required
Team Performance Management:
- Monitors and manages café employees by conducting regular performance assessments, giving feedback, and setting challenging goals for operational improvement.
- Any other duties as assigned by the Business Manager.
Requirements
- A Bachelor’s degree from an accredited University.
- Three years of demonstrable experience in store, marketing and sales operations
Method of Application
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