As entrepreneurs ourselves, we understand the unique challenges startups face managing their rollercoaster growth. We’ve lived it. We know that even well-funded teams can lack the bandwidth to recruit, train, and integrate the operations staff needed to meet growing demand. And that even when the right employees are in place, many companies lack the crucial mid-management layer needed to drive employee performance and process improvements. Hugo was created with the high-growth startup in mind. We custom build or augment existing operations teams for companies in scaling mode, leaving founders and senior management to focus on what matters most: growth.
What You’ll Be Doing
- As a Business Analyst in our Product, Technology, and Tools department, you will work with stakeholders and teams, ensuring the alignment of business needs with innovative solutions. Your role involves analyzing business needs, identifying solutions, and ensuring that our products and tools effectively support our strategic goals.
- If you are passionate about solving complex problems, very analytical, can thrive in a collaborative environment, and have a knack for translating user requirements into impactful deliverables, then this role is for you.
Responsibilities
- Requirement Gathering & Analysis: Collaborate with stakeholders to elicit, document, and analyze business requirements, ensuring alignment with business objectives.
- Conduct gap analyses and identify opportunities for process or system improvements.
- Process Improvement: Evaluate existing business processes and workflows to identify areas for enhancement, recommending innovative solutions to improve efficiency and effectiveness.
- Documentation: Develop comprehensive documentation, including business requirements documents (BRDs), functional specifications, and user stories, to guide development teams.
- Stakeholder Communication: Facilitate clear and effective communication between business stakeholders and technical teams, ensuring mutual understanding and alignment.
- Product Development Support: Assist in the development and implementation of new products and features, ensuring they meet business needs and user expectations.
- Testing & Validation: Participate in user acceptance testing (UAT) to validate that solutions meet requirements and identify any issues before deployment.
- Utilize your product sense to advocate for user-centric solutions that address business challenges.
- Stay updated on industry trends to provide insights that shape product strategies.
What You’ll Need To Apply
- You’ll need to be entrepreneurial, satisfied only when an idea is successfully executed. We’ll look to you to be strategic, maintain a keen awareness of the interests and motivations of others, and act with integrity.
You’ll need;
Competencies
- Excellent communication and stakeholder management abilities.
- Analytical Skills: Ability to analyze complex business problems and propose effective solutions.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly to technical and non-technical audiences.
- Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and resolving issues.
- Attention to Detail: Meticulous attention to detail, ensuring accuracy in analysis and documentation.
- Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic environment.
- Product sense and the ability to balance business and user needs (nice to have).
Experiences
- Professional Experience: 3–5 years of experience as a Business Analyst or related role, preferably in the tech or BPO industry.
- Product Development: Demonstrated experience in supporting product development initiatives, from concept through launch.
- Agile Methodologies: Experience working in agile development environments, with familiarity in Scrum or Kanban frameworks.
- Stakeholder Management: Proven ability to manage relationships with diverse stakeholders, including clients, developers, and senior management.
- Experience in requirements gathering, process modeling, and writing detailed documentation.
- Exposure to cross-functional teams in a fast-paced environment.
Tools
- Process Modeling: Experience with visualization tools like Lucidchart, Microsoft Visio, or Miro for creating process maps and diagrams.
- Data Analysis: (Nice to have) Familiarity with analytics tools for data-driven decision-making.
- Requirement Management: Proficiency with tools such as JIRA, Confluence, or Trello for managing requirements and project workflows.
- Collaboration: Comfortable using collaboration platforms like Slack, or Google Workspace to facilitate team communication.
Method of Application
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