Business Analyst at IpNX Nigeria Limited

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.

Job Summary

• The Business Analyst bridges business and technology functions at ipNX by aligning business needs with technical solutions, driving operational efficiency, customer satisfaction, and revenue growth.
• This role analysis business processes, identifies improvement opportunities, translates requirements into actionable solutions, and manages internal products and project lifecycles.
• By leveraging process automation and aligning IT initiatives with business strategy, the Business Analyst ensures successful project delivery and measurable business impact.

Responsibilities

• Assess business processes to identify opportunities for optimization, cost reduction, and revenue growth
• Elicit and align business requirements with technical specifications through interviews, workshops, and document analysis.
• Create and validate Software Requirements Specifications (SRS) and System Requirements Documents (SRD) to guide development teams.
• Create and validate business requirements documents, user stories, and mockups to support solution development.
• Lead stakeholder walkthroughs to ensure clarity and obtain sign-off on requirements
• Achieve alignment between business and IT teams to ensure solutions meet strategic goals
• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Facilitate process discovery, re-engineering, improvement and analysis sessions to identify inefficiencies and recommend improvements.
• Develop sustainable improvement plans with measurable outcomes
• Identify and implement automation opportunities using tools like n8n, Microsoft Power Automate, etc
• Design and deploy automated workflows to enhance operational efficiency and customer experience.
• Measure automation impact.
• Develop project plans and timelines using methodologies like Agile, Scrum, or Waterfall.
• Track project progress, manage risks, and ensure delivery within scope and quality standards.
• Manage backlogs, prioritise features, and create user stories for development teams.
• Use tools like Jira, Zoho Project, to monitor deliverables.
• Build and maintain strong relationships with business stakeholders to understand their needs and ensure alignment with IT solutions.
• Communicate progress and outcomes effectively to ensure stakeholder buy-in.
• Leverage data and analytics to inform decision-making and identify trends that impact business performance.

Qualifications and Experience

• University Degree in Computer Science, Information Technology, Management Information System, Business Management & Other Related courses (2.2/ Upper Credit Minimum)
• 2-4 years experience as a Business Analyst/Business Process Analyst
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage
• Aligning business and technical requirements for IT solutions
• Requirements elicitation and gathering, requirements analysis skills
• Business process modeling (e.g., BPMN, UML) using tools like Visio or Lucidchart.
• Process automation with tools like n8n, Power Automate, or low-code platforms
• Project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Zoho Project)
• Strong communication, problem-solving, presentation and stakeholder management skills
• Proven experience in creating BRD, SRS, and aligning business and technical requirements.
• Familiarity with process automation, product lifecycle management, and project delivery.
• Experience with tools like Jira, n8n, UiPath, Power Automate is a plus
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Strong analytical skills, ability to abstract & systematic approach to problem solving
• Proactive, high sense of responsibility as well as independent and structured way of working
• Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.

Method of Application