Key Responsibilities
Performance Monitoring & BI Collaboration
- Work closely with the Business Intelligence (BI) team to monitor daily, weekly, and monthly product and segment performance.
- Review dashboards, reports, and performance trackers to identify gaps, anomalies, and underperformance.
- Catalogue performance issues and observations in a structured and traceable manner.
Issue Tracking & Follow-through
- Log issues identified through BI reports, customer feedback, and internal reviews.
- Actively follow up with relevant stakeholders (product, sales, IT, support, finance, etc.) to drive resolution.
- Track issues to closure and provide regular progress updates.
Insights & Analysis
- Collate insights from customers, account teams, support teams, and internal meetings.
- Translate qualitative feedback and quantitative data into concise insight summaries.
- Support recommendations for product and engagement improvements.
Reporting & Visibility
- Support preparation of daily, weekly, and monthly performance updates.
- Maintain simple dashboards, trackers, and action logs.
- Highlight risks, trends, and exceptions requiring escalation.
Documentation & Knowledge Management
- Prepare meeting notes, summaries, and presentations.
- Maintain organised documentation of segment performance and resolutions.
- Support preparation of internal reviews and planning sessions.
General Support
- Assist with ad-hoc analysis, presentations, and special projects.
- Support planning and preparation for customer engagements.
Required Skills & Competencies
- Undergraduate or recent graduate in Business, Economics, Engineering, Data/Analytics, Marketing, or related discipline
- Exposure to BI tools or reporting is an advantage
- Strong analytical and problem-solving skills
- High attention to detail and follow-through
- Strong organisational and documentation skills
- Good written and verbal communication skills
- Comfortable working with data, reports and presentations
- Proficient in Microsoft Excel, PowerPoint, collaboration tools (e.g. Teams).
- Knowledge of BI dashboards and internal performance trackers.
- Structured mentoring and regular check-ins with the segment team.
Method of Application
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