Business Analyst at IpNX Nigeria Limited

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.

Role Description

• Engage stakeholders to gather and define business requirements.
• Use interviews, meetings, document reviews, workflows, and use-case analysis to elicit requirements.
• Prepare detailed Business Requirements Documents (BRDs) to support solution development.
• Create mockups, user stories, and use cases to clarify needs.
• Lead requirement walkthroughs with stakeholders and obtain approval/sign-off.
• Document current (“as-is”) and future (“to-be”) business processes using standard modeling techniques.
• Lead process discovery and improvement sessions to identify inefficiencies and recommend enhancements.
• Facilitate process design/re-design workshops with process owners and implementation teams.
• Recommend changes to prevent issues and support continuous improvement.
• Analyze, develop, and implement measurable and sustainable process improvement plans.

Method of Application