Business Continuity Management Analyst at MainOne

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Responsibilities

• This is a Compliance role focused on driving conformance to quality as defined in business processes and business continuity plans.

Specific responsibilities include:

Business Continuity Management

• Support the overall Business Continuity Management process by ensuring that key technical and service facilities can be recovered within the agreed business timescales.
• Support the development and implementation of business continuity plans, to provide fail-over capacity for all mission-critical network assets including servers, applications, and facilities.
• Develop, review and standardize all recovery process and procedural standards to address routine, backup, redundancy and recovery requirements.
• Coordinate the implementation of common Business Continuity / Disaster Recovery (BC/DR) processes, evaluate and implement approved business continuity management strategies.
• Support the implementation of Business Impact Analysis (BIA) and Business Continuity Plans.
• Develop appropriate off-site data and document repositories and procedures to be utilized if the information were to be irretrievable due to a major disaster.
• Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
• Drive and close all DR related projects and operational activities.
• Track and monitor the implementation of changes that may impact Business Continuity.
• Develop, track and report all operational issues related to Business Continuity.
• Coordinate disaster recovery testing for all Mission Critical Processes, identify bottlenecks and develop ideas for performance improvements and implementation. Update the DR Plan and execute it in line with the agreed schedule.
• Develop and update all Business Continuity Policies, Processes, and Procedures (PPPs)
• Draft Business Continuity reports for review by line Manager.

Quality Management

• Conduct periodic and ad-hoc review of Mainone business processes to determine fitness for purpose.
• Develop process review reports that clearly highlight identified strengths, weaknesses and improvement recommendations.
• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions.
• Identify and mitigate process bottlenecks in order to realize process efficiency.
• Generate periodic KPI performance reports for strategic processes, to provide feedback on process effectiveness and efficiency, gaps and corrective actions.
• Continuously ascertain maturity level of Mainone processes in order to monitor evolution of strategic processes and share best practices with the organization.
• Facilitate process awareness trainings and design of workshop materials for internal and external customers.
• Establish and manage ad hoc process improvement teams, for process optimization and operational excellence.
• Support the maintenance of the Quality Management System to promote the organization’s competitive edge.
• Facilitate employee engagement on the organisation’s Quality Management Systems.

Qualifications, Skills & Competencies

• Bachelor’s degree in any Analytical, Science or Engineering discipline. Masters will be an added advantage
• Minimum of 3-5 years’ experience in a Disaster Recovery, Risk Management or Business Process Function
• Experience with business process management is an advantage
• A good understanding of available and emerging disaster recovery tools
• Experience in use of Disaster recovery methodologies and tools
• Experience in preparing, reviewing and reporting disaster recovery metrics
• Knowledge of Business protection systems and experience of Contract Management type roles
• Must have a good working knowledge of the Telecommunication Industry process standards
• Strong Project Management Skills
• Should have high energy and sense of urgency
• Good written and oral communication
• Must be flexible and able to adapt to the needs of the business, analyze and interpret data efficiently
• Must be a self-starter and be able to prioritize activities to suit the dynamic business conditions of MainOne

Demands of the Job

• Critical thinking and decision making
• Good time management and organization
• Excellent written and oral communication
• Strong operations management skills
• Strong analytical skills; ability to read and interpret complex written information
• Strong Project Management Skills
• Strong Presentation Skills
• Detail-oriented
• Occasional outstation travel

Method of Application