Business Intelligence Officer- Transaction Banking at First Bank

First BankLagos, Nigeria Data and Artificial Intelligence

Full Time

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner. The Bank has been named "The Best Bank Brand in Nigeria” four times in a row - 2011, 2012, 2013, 2014 - by the globally renowned "The Banker Magazine” of the Financial Times Group; and "Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision "To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate "gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.

DUTIES AND RESPONSIBILITIES

Provide centralized coordination of all the activities of the Transaction Banking Group
Monitor the performance of the Group on various Key Performance Indices
Liaise with BPM for scorecard management of all teams in Transaction Banking Group
Coordinate the development of the Group’s strategy and drive attainment.
Coordinate Group Retreats, QPR meetings and other related activities of the Group
Monitor adherence to and implementation of agreed strategies for the Group
Provide coordinated support at a Group level to Business Units in responding to requests including QPR participation, data provision and analysis of performance, by ensuring the Group is adequately represented at such sessions and relevant information are disseminated.
Interface with all units of the Transaction Banking Group to ensure excellent service delivery to both internal and external customers.
Coordinate performance reporting of Transaction Banking products and services on a monthly/quarterly/annual basis to management (MANCO, ALCO, and Board) and bank-wide for business decisions.
Coordinate liaison with HCMD on HR requirements of the Group
Interface with all stakeholders both internal (Business Units and other departments) and external (vendors and service providers) to provide consolidated Transaction Banking Information
Develop and review TB products development and reporting templates for the Group
Coordinate all TB internal/external communication in liaison with M&CC.
Track and monitor timely performance of deliverables (e.g. customer solution deployments, issues resolutions, etc.) across all units of TB and report same to Group Head TB.
Perform industry competitive benchmarking to review TB products performance compared to other banks.
Prepare and ensure the implementation of TB operational/administrative budget and monitor full compliance
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.