Business Support Engineer at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Job Description

• The main activities of the RAN Business Support Function will be to support Airtel RAN customer complains quick resolutions and improve revenue.
• Support in design, monitoring, troubleshooting, wireless networking, configuration, routing, and load balancers. Strong ability to lead a RAN team, communicate with all levels of the organization, and anticipate potential problems, and solutions for potential and occurring issues, is required. This is a fast-paced environment that require quick thinking, and rapid solutions.

Responsibilities

RAN Implementation & Support:

• Maintains and implement RAN “BSC/RNC/Node B/RBS” environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
• Support to reach quality performance of RAN equipment in Airtel network.
• Support daily business operations performed by RAN Engineers during the resolution of critical matters.

RAN Planning & Optimization:

• Coordinates with Planning, Optimization and Performance section for all required configuration changes.
• Ensure the availability of RAN network of Airtel 
• Handling of emergencies outages in RAN domain “BSC/RNC/NodeB/RBS”
• RAN “BSC/RNC/NodeB/RBS” recovery from major failure.]

Network Operations:

• Manage all network operation and maintenance tasks related RAN for Airtel Network.
• Organize the activities with other stakeholders in order to meet Airtel’s requirements.
• Implementation of urgent network changes to meet network KPIs and improve revenue.
• To implement effective monitoring procedures
• Daily routine maintenance and performance on the network
• Supporting field engineers in troubleshooting daily Node-B and RBS faults when required
• BSS support
• Spare parts management
• Special operations project delivery.

Qualifications

• A minimum of 8 years work experience in the Telecoms environment
• Product knowledge within the indicated solution area 
• Knowledge about Ericsson business processes and organization. 
• Good knowledge about RAN design and dimensioning. 
• Good Knowledge on IP Networking and design 
• Good Knowledge on network evolution and standards bodies 3GPP, ITU. 
• Must have good and strong telecommunications radio knowledge in RAN domain
• Strong problem solving and decision-making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong problem solving and decision making skills 
• Ability to draw conclusions from complex technical data 
• Excellent product/services knowledge within the area of responsibility (including working knowledge) 
• Knowledge about our competitor’s product/services within the area of responsibility 
• Very good computer literacy 
• Strong analytical capabilities and troubleshooting
• Strong customer orientation 
• Ability to command the attention and respect of senior personnel in the customer 
• Good Ericsson organisation knowledge 
• Customer knowledge about internal as well as external customers and awareness of their situation and needs. 
• General Process knowledge - to be familiar with Ericsson’s processes and procedures and to have the knowledge of processes outside the own field of expertise. 
• Business knowledge - to have knowledge in business and financial awareness to ensure understanding of the implications of revenues

Method of Application