At PalmPay, we want to provide a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from us is that you have a smartphone. We have exclusively partnered with TECNO Mobile, Africa’s leading mobile phone brand with over 50% market share on the continent. The PalmPay app will come pre-installed on over 20 million devices in 2020.
Job Responsibilities:
Responsible for monitoring the availability, stability, reliability, and operation of card payment
systems by supporting, and optimizing production systems and services
Take overall responsibility for the investigation and resolution of system downtime affecting the
channels and card payment applications
Provide technical support in identifying, investigating, and resolving transaction-related issues
Proactive monitoring of processes and transactions leading to the identification of potential glitches
Responsible for data analysis and problem analysis of payment channels with the use of
applications such as cloud base monitoring tools, Grafana, Postman
Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure
prompt resolution.
Ability to analyze and interpret application logs and resolve identified issues
Taking up technical engagement with switching partner – Interswitch for prompt resolution of
issues.
Job Requirement:
