Located in the most populous country in the most diverse continent, we have come to realise that conventional financial institutions are handicapped in creating sustainable value for the present generation and the next.
About the job
- The Channel Manager – Mobile will take full ownership of the Kolomoni Mobile Applications and lead the strategy, execution, and continuous optimization of the mobile channels. As the key driver of mobile-first service delivery, the role ensures that the mobile app delivers seamless, reliable, secure, and engaging experiences aligned with Kolomoni’s digital financial services ecosystem.
Key Responsibilities
Mobile Strategy & Channel Development
- Define and execute the mobile channel roadmap based on customer insights and business goals.
- Translate Kolomoni’s digital vision into functional, engaging app experiences.
- Identify growth opportunities for app-driven engagement, monetization, and service delivery.
Product Ownership
- Serve as the product owner for the mobile app, leading feature enhancements, backlog prioritization, and release cycles.
- Collaborate with UI/UX, engineering, QA, and data teams to implement features and improvements.
- Ensure the app aligns with regulatory and compliance requirements (CBN, NDPR, etc.).
Cross-Functional Integration
- Act as the bridge between the mobile channel and other product initiatives such as:
- Cards & Payments
- Bills & Services
- Onboarding & Rewards (Kolotreat)
- Savings & Loans
- Business Transformation Manager
- Product Manager
- Ensure all initiatives are well-represented and optimized in the mobile experience.
User Experience & Adoption
- Drive improvements to usability, app load times, navigation, error-handling, and customer satisfaction.
- Monitor and analyze user behavior, feedback, and app store ratings for continuous enhancement.
Operations, Support, and Risk
- Ensure app uptime, stability, and incident response in collaboration with engineering and support.
- Work with customer care to resolve app-related issues and feedback trends.
- Partner with internal audit and compliance for regulatory adherence and audit readiness.
Requirements
- Bachelor’s degree in computer science, Business Administration, Information and Technology or related field.
- 4+ years of experience in mobile app/channel management (preferably in fintech, Digital services or banking).
- Strong knowledge of mobile technologies, platforms (Android/iOS), and trends.
- Data-driven mindset with proficiency in mobile analytics tools (e.g., Firebase, Mixpanel).
- Excellent communication, leadership, team player and project management skills.
- Understanding of compliance standards in financial applications.
- Mobile App Product Management or Digital Channel Management
- UI/UX coordination for mobile platforms
- Agile product development or cross-functional tech collaboration
- App Store/Play Store lifecycle management, feature rollout, and feedback loops
Method of Application
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