Revent Technologies Limited is a technology solutions provider for dynamic organizations, providing bespoke software design and development, developer outsourcing and technology advisory, etc. We are currently recruiting on behalf of our international client, a global digital cross-border payments service provider with operations in over 10 countries.
Client Communication and Relationship Management:
- Act as the main point of contact between the project and technical teams.
- Manage client expectations by clearly communicating project milestones, progress, risks, and issues.
- Build and maintain a strong relationship with key stakeholders at the bank to ensure client satisfaction.
Requirements Gathering and Analysis:
- Work closely with the team to gather detailed technical and operational requirements for the platform’s deployment.
- Translate client requirements into technical specifications for the development and deployment teams.
Technical Support and Troubleshooting:
- Provide hands-on technical support to the team during platform setup, deployment, and ongoing use.
- Identify and troubleshoot any issues that arise during the platform’s integration and operation, ensuring minimal disruption to the bank’s services.
- Collaborate with internal teams to resolve complex technical issues swiftly and efficiently.
Training and Knowledge Transfer:
- Develop and conduct training sessions for the bank’s technical and operational staff on the use and maintenance of the Instant Card Issuance Platform.
- Create user manuals, guides, and other documentation to support the bank’s team in platform operation.
Project Coordination:
- Ensure that project timelines and deliverables are clearly communicated to all teams, and that they are adhered to.
- Coordinate with internal and external teams to ensure all tasks are aligned with the project plan and milestones are met.
Reporting and Feedback:
- Provide regular progress reports to management and leadership on the status of the deployment.
- Gather client feedback to identify areas for improvement and to enhance the platform’s functionality and user experience.
Deliverables:
- Detailed technical requirements and analysis document.
- Weekly progress reports on the platform’s deployment and client engagement.
- Training sessions conducted for the bank’s staff, with supporting materials. Troubleshooting and issue resolution reports for any incidents during the deployment phase.
- End-of-project report summarizing the success of the platform deployment and client feedback.
Required Qualifications and Experience:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
Certifications:
- Relevant certifications in customer relationship management, project management (PMP, PRINCE2), or technical support (ITIL) are advantageous.
Experience:
- Minimum of 6 years of experience in client engagement roles within the fintech, banking, or technology sectors.
- Proven track record of working on software/platform deployments with large financial institutions or similar clients.
- Experience in managing complex client relationships and handling high-priority escalations. d. Technical Skills:
- Understanding of fintech solutions, with knowledge of instant issuance platforms or similar financial technologies.
- Ability to troubleshoot technical issues, with a working knowledge of software integration processes.
- Familiarity with industry standards, including PCI-DSS and ISO 27001, would be an advantage.
Soft Skills:
- Excellent interpersonal and communication skills for engaging with both technical and non-technical stakeholders.
- Strong problem-solving abilities and the capacity to handle high-pressure situations.
- Ability to work independently and manage multiple priorities and deadlines.
Method of Application
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