Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing, and remittance as well as treasury and cash management for domestic and international corporates.
- The Client Support Role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
- It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.
Duties/Responsibilities
- Have an in-depth understanding of all the solutions provided by Multigate
- Provide support to Multigate's clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions
- Liaise with all concerned parties in the service delivery chain to ensure all clients' needs and raised issues are adequately resolved
- Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development
- Ensure proficiency and effectiveness in the day to day operations of all Multigate's solutions
- Ensure proper onboarding and administration of new clients on Multigate's solutions
- Assist with special projects as assigned by your line manager
- Be flexible to take up new additional responsibilities as directed by the line manager or divisional head
Requirements
- Customer service skills: Customer-centric mindset with a passion for helping others
- Effective communication skills, both verbal and written
- High level of empathy, patience, and professionalism
- Strong problem solving and analytical skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in using CRM software and support tools (e.g., intercom, Zendesk)
- Ability to manage multiple tasks and prioritize effectively
- Project management skills
Education And Experience
- Bachelor's degree in Business, Finance, Information Technology, or a related field
- Minimum of 3 and maximum of 6 years working experience
- Proven experience in customer support, preferably in the fintech or financial services industry
- Familiarity with fintech products, treasury, crossborder payment, cash management and correspondent banking is an advantage
Benefits
- Career development/Opportunities
- Office perks
- Working with amazing talents
- Role Autonomy
Method of Application
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