AfricaWorks’ purpose is to unlock Africa’s potential through work by strengthening the Continent’s business infrastructure. Since 2019, AfricaWorks has grown to over 25 spaces, across 7 cities, hosting over 500 + corporate clients and over 2,000 + individual members every day. Our members are TikTok, L'Oreal, Universal Music, Glovo, Spotify, IBM, Paystack etc.
Responsibilities
- Your role as Community Associate is to be the first point of contact, to manage AfricaWorks front desk on a daily basis and to perform a variety of operational & administrative tasks:
Customer Service & Satisfaction:
- Welcome & greet members and visitors
- Handle members complains - either address them or report them upward.
Operations:
- Opening the space in the morning
- Performing Business Concierge tasks (mail, bookings, binding etc.)
- Mail & Package Handling (e.g. PO Box, mail reception & dispatch)
- Managing Facilities Team
- Managing Valet Services (Optional as per Brand Standards)
- Handling Inbound Phone calls & Space email address
- Printing Services (e.g. vendor, printer, cartridges, paper etc.)
- Visitor Management System
- Meeting Rooms (e.g. booking, video conference, arrangement etc.)
- Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.)
- Electricity Management
- Maintenance & Repairs
- Emergency Health response
- Double checking building common areas are up to standards.
- Representing the Company
Assisting the Community Manager in:
- onboarding new members
- organizing events (e.g. Open House, Networking, Round Tables etc.)
- giving Tours to prospective members
- collecting Google reviews
- collecting membership feedback
- providing IT back up for the space & to members
- maintaining space compliance (e.g. Insurance, business permits etc.)
Requirements
- Bold
- Agile
- Passionate about Africa and our mission (“To Unlock Africa’s potential through work”)
- Proven experience as a Receptionist, Front Office Representative with hospitality background or similar role.
- Customer service oriented
- Marketing and sales oriented
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues and complaints arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize task
Qualifications
- Excellent verbal and written communication skills
- Most have a bachelor's degree
- Previous experience as a customer service and sales personnel is an added advantage
Method of Application
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