Community Manager and Social Media Manager at Workforce Group

Workforce GroupLagos, Nigeria Digital Marketing

Full Time

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies

Job Objectives:

We are seeking a talented and enthusiastic Community Manager to join our dynamic digital marketing team. The ideal candidate will be passionate about building and nurturing online communities, fostering meaningful engagement, and driving brand advocacy. This role requires a strategic thinker with excellent communication skills and a deep understanding of social media platforms and online community dynamics.

Responsibilities:

Develop and implement a comprehensive community engagement strategy to cultivate and grow our online community across various platforms, including but not limited to social media, forums, and community groups.
Serve as the primary point of contact for our community, actively engaging with members, responding to inquiries, and fostering positive interactions.
Create and curate engaging content to spark discussions, encourage participation, and build relationships within the community.
Monitor community discussions and sentiment, identifying emerging trends, issues, and opportunities for engagement or intervention.
Collaborate with cross-functional teams to ensure alignment between community initiatives and overall marketing objectives and campaigns.
Organize and facilitate online events, webinars, and AMA (Ask Me Anything) sessions to provide value to the community and showcase our expertise.
Identify and nurture community advocates and influencers, leveraging their support to amplify our brand reach and credibility.
Monitor and analyze community metrics and KPIs to measure the effectiveness of community engagement efforts, and provide regular reports with actionable insights and recommendations for optimization.
Stay informed about industry trends, best practices, and emerging technologies related to community management and online engagement.
Maintain a positive and inclusive community atmosphere, enforcing community guidelines and policies, and addressing any issues or conflicts that may arise.
Use community building efforts to grow the brand organically on all platforms.

Qualifications:

Bachelor's degree in Marketing, Communications, or related field.
Proven experience (4 years) as a Community Manager or similar role, preferably in the media technology industry.
Excellent written and verbal communication skills, with the ability to engage and interact with diverse audiences.
Strong understanding of social media platforms, online forums, and community management tools.
Strategic thinker with the ability to develop and execute community engagement strategies that align with business objectives.
Ability to build and maintain relationships with community members, influencers, and stakeholders.
Analytical mindset with the ability to interpret data and insights to drive informed decision-making and optimize community engagement efforts.
Creative thinker with a passion for developing innovative community initiatives and content.
Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.
Experience with customer support or moderation is a plus.
Ability to grow a brand organically on social media platforms.