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Community Manager at Biz Afric Solutions

Biz Afric SolutionsLagos, Nigeria Digital Marketing
Full Time

Salary: 150,000 - 200,000 Naira

Job Description:

We are looking for a candidate passionate about community management. The ideal candidate will  focus on fostering relationships with community , ensuring engagement, and driving customer satisfaction. It combines elements of customer support, advocacy, and community building.

Important Skillset:

  • Writing/content creation
  • Effective communication
  • Ideation/strategic thinking

Responsibilities and Duties

  • Leading interactions and sustaining relevant conversations within a digital community
  • Establish and maintain strong relationships with clients and community members.
  • Act as a point of contact for clients, addressing their questions, concerns, and needs.
  • Understand client goals and objectives to ensure alignment with the company\'s products and services.
  • Guide new clients through the onboarding process, ensuring a smooth and positive experience.
  • Educate clients on product features, functionalities, and best practices.
  • Provide ongoing training and support to help clients maximize their use of the product.
  • Facilitate community engagement, encouraging interaction and collaboration among clients.
  • Organize and host events, webinars, or other activities to foster a sense of community.
  • Monitor community forums and social media channels to identify trends, issues, and opportunities.
  • Proactively identify and address potential issues that could lead to churn.
  • Monitor customer usage data and identify areas for improvement.
  • Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
  • Identify opportunities for upsell and cross-sell to existing clients.
  • Collaborate with the sales team to drive new business opportunities.
  • Contribute to the development of customer success strategies that drive revenue growth.
  • Track key metrics related to customer satisfaction, retention, and revenue.
  • Analyze data to identify trends and opportunities for improvement.
  • Provide regular reports to management on customer success performance.  

Job Requirement

  • BSC or its equivalent in any discipline from a recognized institution.
  • Prior experience (at least 6 months) in online PR roles
  • Experience as a digital community manager shall be an added advantage
  • Solid computer skills, including MS Office, and data processing tools are necessary
  • A good background in social media/digital marketing
  • The Ideal candidate is very tech-savvy, teachable, and open-minded
  • Ability to learn fast and adapt to a new environment.
  • Excellent verbal and communication in the English Language.

Method of Application

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