Salary: 150,000 - 200,000 Naira
Job Description:
We are looking for a candidate passionate about community management. The ideal candidate will focus on fostering relationships with community , ensuring engagement, and driving customer satisfaction. It combines elements of customer support, advocacy, and community building.
Important Skillset:
- Writing/content creation
- Effective communication
- Ideation/strategic thinking
Responsibilities and Duties
- Leading interactions and sustaining relevant conversations within a digital community
- Establish and maintain strong relationships with clients and community members.
- Act as a point of contact for clients, addressing their questions, concerns, and needs.
- Understand client goals and objectives to ensure alignment with the company\'s products and services.
- Guide new clients through the onboarding process, ensuring a smooth and positive experience.
- Educate clients on product features, functionalities, and best practices.
- Provide ongoing training and support to help clients maximize their use of the product.
- Facilitate community engagement, encouraging interaction and collaboration among clients.
- Organize and host events, webinars, or other activities to foster a sense of community.
- Monitor community forums and social media channels to identify trends, issues, and opportunities.
- Proactively identify and address potential issues that could lead to churn.
- Monitor customer usage data and identify areas for improvement.
- Advocate for customer needs within the company, working with other teams to address concerns and improve products/services.
- Identify opportunities for upsell and cross-sell to existing clients.
- Collaborate with the sales team to drive new business opportunities.
- Contribute to the development of customer success strategies that drive revenue growth.
- Track key metrics related to customer satisfaction, retention, and revenue.
- Analyze data to identify trends and opportunities for improvement.
- Provide regular reports to management on customer success performance.
Job Requirement
- BSC or its equivalent in any discipline from a recognized institution.
- Prior experience (at least 6 months) in online PR roles
- Experience as a digital community manager shall be an added advantage
- Solid computer skills, including MS Office, and data processing tools are necessary
- A good background in social media/digital marketing
- The Ideal candidate is very tech-savvy, teachable, and open-minded
- Ability to learn fast and adapt to a new environment.
- Excellent verbal and communication in the English Language.
Method of Application
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