Digital Marketing Skill Institute was founded in 2012 by Tobi Asehinde during his master's final year at the Portsmouth University, United Kingdom in his bedroom with just a laptop, a sofa, bed and internet connection . During his master's final year, Tobi teamed up with his flatmate to start an online
About the Role:
- The Community Manager will build, engage, and manage the company’s online and offline communities. This role involves fostering meaningful relationships with members, driving engagement, moderating conversations, and creating a positive brand experience.
- The ideal candidate is people-oriented, creative, proactive, and passionate about building vibrant communities that support brand growth and customer loyalty.
Key Responsibilities:
Community Engagement & Management
- Build, grow, and manage the brand’s community across platforms (WhatsApp, Telegram, Facebook Groups, Instagram, LinkedIn, etc.)
- Initiate and drive daily conversations to keep the community active and engaged
- Respond to comments, messages, and inquiries in a timely and professional manner
- Moderate discussions to ensure compliance with community guidelines
- Foster a positive, inclusive, and engaging community culture
Content & Communication
- Create and share engaging content tailored to the community (posts, updates, polls, discussions, announcements)
- Collaborate with the marketing team to align community content with brand messaging
- Develop weekly/monthly content calendars for community engagement
- Share updates about products, services, events, and company initiatives
Community Growth & Activation
- Develop and execute strategies to grow the community organically
- Plan and run engagement campaigns, challenges, and interactive sessions
- Identify and onboard community ambassadors, influencers, or active members
- Encourage user-generated content and participation
Events & Programs
- Plan and coordinate virtual and/or physical community events (webinars, meetups, workshops)
- Support execution of brand events and ensure community participation
- Gather feedback from community members post-events
Analytics & Reporting
- Track community growth, engagement, and activity metrics
- Monitor feedback, sentiment, and trends within the community
- Provide regular reports with insights and recommendations
- Use data to improve engagement strategies and community experience
Customer Support & Feedback Loop
- Act as the first point of contact for community-related inquiries
- Escalate issues or complaints to the appropriate team when necessary
- Gather feedback from the community and share insights with internal teams
- Identify recurring concerns and suggest improvements
Requirements:
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field (preferred)
- 1–3 years of experience in community management, social media management, or related roles
- Strong communication and interpersonal skills
- Experience managing online communities (WhatsApp, Telegram, Facebook Groups, etc.)
- Ability to create engaging content and drive conversations
- Strong problem-solving and conflict resolution skills
- Proficiency in social media and community management tools
- Ability to work independently and collaboratively
What We Offer:
- Competitive salary.
- Employer Pension Contribution.
- Lots of room for personal and professional development.
- A great office with a supportive team.
- Provision for daily lunch while at the office.
- Monthly internet allowance inclusive of call credit - Work smart.
- Medical, Dental & Vision Insurance - reduce your bills when it comes to health.
- Team Events - Have fun in & out of the office.
- Company Swag - Some branded items on us.
- Access to the equipment necessary to execute duties and meet set goals.
Method of Application
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