Community Manager at Kaplo Africa

Kaplo is Africa's most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy. At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business.

Job Summary

• We are seeking a Community Manager to build, engage, and manage our community across various platforms. 
• This role involves fostering strong relationships with customers, partners, and stakeholders while driving brand awareness and engagement. 
• The ideal candidate should have excellent communication skills, experience in community building, and a strategic mindset for audience growth.

Key Responsibilities
Community Engagement & Growth:

• Develop and implement strategies to grow and engage the community.
• Foster meaningful interactions by responding to comments, messages, and discussions.
• Organize and moderate community events, webinars, and discussions.

Content & Communication:

• Create and curate engaging content (posts, newsletters, and updates) for the community.
• Monitor trends and conversations to keep content relevant and engaging.
• Ensure brand messaging aligns across all community platforms.

Relationship Management:

• Build strong relationships with community members, influencers, and key stakeholders.
• Act as a bridge between the company and the community, gathering feedback and insights.
• Collaborate with internal teams to relay community needs and suggestions.

Analytics & Reporting:

• Track engagement metrics and provide insights on community growth.
• Analyze community feedback to improve engagement strategies.
• Prepare reports on key performance indicators and engagement trends.

Requirements

• Education: Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Experience: 3+ years in community management, social media, or related roles.

Skills:

• Strong written and verbal communication skills.
• Ability to engage and grow online and offline communities.
• Experience with social media management and community engagement tools.
• Analytical mindset with experience in tracking engagement metrics.

Preferred Qualifications:

• Familiarity with CRM, social listening, or community management tools.

Benefits

• Competitive salary and performance incentives.
• Professional development opportunities.
• Dynamic and collaborative work environment.

Method of Application