The 1st Human-brand-integrated marketing-agency. “Human-I-tizing” has come to replace “advertising”. So we are all about the human brands; what makes them tick, ecstatic, laugh, cry, shout, succeed, fail.....what makes them HUMAN.
Job Summary
- As a Consumer engagement/Client service you will serve as the primary relationship owner for an assigned group of toptier client accounts with responsibility for retention and growth.
- Ensure clients derive maximum value from our services, prepare implementation plans and lead client onboarding and present content strategy and annual plan.
Key Responsibilities
- Formulate market penetration strategies and manage the relationship for new and existing clients.
- Proactively suggest innovative digital strategies to improve the quality of client campaigns.
- Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
- Ensure accountability is established during the project planning process.
- Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
- Achieve 100% realizations on all assigned accounts.
- Ensure proper internal QA is done before any work is shared with the client for review.
- Manage client relationships and provide clients with excellent service and support.
- Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays.
- Provide campaign performance reporting and analysis to clients.
- Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
- Developing a marketing plan based on current trends and customer demographics to increase brand awareness
- Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.
Critical Competencies
- Minimum of 3 years experience as Consumer Engagement /Client service in an advertising agency
- Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow.
- Excellent planning, project and time management, and decisionmaking skills with the ability to selfmanage numerous projects simultaneously.
- Creativity and experience bringing new programs and ideas to fruition
- Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
- Proficient in MS Office and CRM/project management software.
- Customeroriented approach.
- Excellent verbal and written communication abilities.
Method of Application
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