Our company, H. Pierson Associates, is a boutique consulting firm with over 60 seasoned professionals with varied experiences in both the private and public sectors. We have been in operation for over 24 years, playing a leading role in providing consulting and capacity building solutions in various sectors of the economy (Power, Oil & Gas, Financial Services and Manufacturing) in Nigeria and the West Coast. Working with our overseas alliance partners, we provide uncommon value-adding solutions to our clients towards the achievement of their business objectives. We have served over 100 institutions within our chosen markets and across our practice areas which include Risk Management, People Management & Strategy. Our consulting methodologies is premised on simplicity, best-practice localization, quality, value-derivation, practicality and uniqueness. This has endeared us to most of our clients, some of whom have retained us for several years.
Job Summary:
- Our client is seeking an exceptional Chief Operating Officer (COO) to lead its team.
- The ideal candidate will play a pivotal role in driving operational excellence, optimizing processes, and ensuring the seamless delivery of our payment services while possessing a blend of strategic vision, operational expertise, and leadership acumen to lead our company through its next phase of growth.
- He or She will be responsible for ensuring the business delivers on its promises to clients, including uptime and that customer feedback is always excellent.
Key Responsibilities:
- Develop and implement operational strategies to optimize performance, improve scalability, and enhance customer experience.
- Oversee all aspects of daily operations, including transaction processing, customer service, risk management, and compliance.
- Collaborate with cross-functional teams to identify opportunities for process improvement and innovation, driving operational excellence throughout the organization.
- Lead and mentor a high-performing operations team, fostering a culture of accountability, collaboration, and continuous learning.
- Monitor key performance metrics and operational KPIs, providing regular insights and recommendations to senior leadership.
- Ensure compliance with industry regulations and standards, maintaining a strong focus on security, privacy, and data protection.
- Develop and maintain strategic partnerships with key stakeholders, including banks, payment networks, vendors, and regulatory agencies.
- Drive the execution of strategic initiatives and business development opportunities, working closely with the CEO and other members of the executive team.
- Stay informed about emerging trends, technologies, and market developments in the payments industry, leveraging insights to inform decision-making and drive innovation.
- Represent the company externally, participating in industry events, conferences, and thought leadership initiatives to enhance our reputation and visibility in the market.
Candidate Requirements:
- Bachelor's degree in business administration, finance, or a related field; MBA or advanced degree preferred.
- 10+ years of progressive leadership experience in operations management, preferably in the payments or financial services industry.
- Proven track record of driving operational efficiency, process improvement, and organizational growth.
- Strong understanding of payment processing technologies, regulatory requirements, and industry trends.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
- A strategic thinker with a results-oriented mindset and a passion for driving continuous improvement.
- Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
- Demonstrated ability to build and maintain positive relationships with internal and external stakeholders.
- Commitment to integrity, transparency, and ethical business practices.
Method of Application
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