Coordinator - Availability and Capacity Management at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Description

• Produce Enterprise Capacity Plan for the Information Technology (IT) division
• Analyze and produce short, medium and long term capacity plan for application and services before deployment and production
• Monitor, trend, analyze and recommend necessary requirement to optimize systems performance 
• Store capacity management data and ensure optimization of system resources
• Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service
• Cataloging capacity requirements for various business services
• Ensure high availability and effective redundancy to support core and mission critical application and service
• Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs
• Produce annual availability plan for the information systems division with quarterly reviews
• Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs
• Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components
• Trend and report system event and escalate exceptions
• Define the monitoring baselines for all monitored system requirements
• Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues 
• Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources
• Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service
• Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics
• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
• Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded
• Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
• Review business requirements and ensure that system supporting the business services performs optimally
• Build the annual infrastructure growth plan in line with business projections

Education:

• First degree in any related discipline 
• ITIL Foundation certificate at the minimum
• Operating System Certification preferably Oracle or Windows
• Fluent in English

Experience:

3 - 7 years’ experience which includes:

• Experience working in a medium-sized organization 
• Knowledge of BMC ESM tools 
• Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage
• IT availability management
• Performance testing and capacity planning work experience in a technical discipline
• Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
• Broad understanding of platforms (ESM), associated products and common IT management process

Method of Application