MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Mission:
To manage a team of managed service vendors responsible for the operations and performance of Enterprise Solutions products and services, using data analytics to improve business performance.
Description:
- Provide governance for all managed service vendors and Tower Co. in the region across the different technologies supported.
- Manage the activities of CSEs and ensure smooth operations in the region.
- Act as high-level support for the resolution and closure of critical service performance issues.
- Liaise with customer support partners, managed service vendors (Tower Co.), customers, and all internal stakeholders on all service performance issues.
- Problem management to eliminate repetitive failures and guarantee QoS.
- Attend the regional governance meeting.
- Drive contractual obligations to KPIs (MTTR, planned preventive maintenance, service acceptance, and spares utilization management).
- Carry out periodic audits of MSAN nodes and RDLU to ensure they are optimal.
- Govern the ATP process and ensure all changes on the enterprise network are captured in the database.
- Take on additional responsibilities as assigned by the supervisor when required.
- Provide business intelligence using data analytics from field, vendor, and performance reports.
- Review and verify all reports submitted by vendors and Tower Co. on a weekly basis.
- Facilitate and drive enterprise customer service availability reconciliation to minimize penalty payouts to enterprise customers.
- Partner with enterprise business representatives by giving real-time updates on regional accounts.
- Co-ordinate regional change request management and provide relevant information to all stakeholders.
- Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
Education:
- First degree in Engineering, Science related discipline
- Fluent in English
Experience:
3–7 years of work experience, which includes:
- Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space or field
- Proficiency in the use of Microsoft Excel, Power BI, SQL, or related database management applications, and MS Power Point
- Good customer and service management experience, including stakeholder engagement, measurement and reporting of service KPIs, negotiating SLAs, and associated penalties
- Good knowledge of IP, data networks, and performance KPIs
Method of Application
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