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Job Summary
- A cutting-edge company is seeking a passionate Customer Experience & Data Analyst to join their team.
- The Customer Experience & Data Analyst will be responsible for dissecting customer journeys, uncovering insights that drive engagement, retention, and satisfaction.
- The ideal candidate should possess a deep understanding of data analysis, customer psychology, and the ability to transform complex data into actionable insights.
- The role involves collaborating across teams to improve customer experiences and drive meaningful business improvements.
- Background: Data Analysis, Customer Experience, Business Intelligence, Marketing Analytics, Customer Journey Mapping
Responsibilities
- Customer Journey Mapping: Map the end-to-end customer experience across all touchpoints, from acquisition to onboarding to retention. Identify points of friction and propose clear solutions.
- Data Analysis & Reporting: Dive into customer data to uncover trends and behaviors that affect engagement, retention, and churn. Build and maintain dashboards and reports that inform decisions across the company.
- Campaign & Experiment Design: Design experiments and engagement campaigns to test hypotheses about improving customer experience. Collaborate with relevant teams to implement them.
- Collaboration & Communication: Work cross-functionally with Product, Marketing, and Customer Support to translate insights into improvements. Communicate findings in a clear, non-technical way to enable action.
- Insight-Driven Improvements: Translate raw data into clear insights that lead to product and process improvements. Be the voice of the customer, backed by data.
- Cross-functional Collaboration: Collaborate closely with internal departments to ensure a comprehensive approach to customer experience and data-driven decision making.
Requirements
- 3+ years of experience in data analysis, business intelligence, or customer experience roles.
- Proficiency in data analysis tools (e.g., Excel, SQL, Python, or Tableau).
- Strong analytical and critical thinking skills with the ability to connect the dots quickly.
- Experience creating and presenting reports to cross-functional teams.
- Proven track record of turning data insights into actionable improvements.
- Experience in business development with a focus on customer experience and data analysis.
- Strong communication and presentation skills, able to articulate complex data insights clearly and persuasively.
- Deep understanding of customer journey mapping and experience optimization.
- Ability to design and run experiments that drive meaningful business improvements.
- Passion for understanding customer behavior and translating data into strategic insights.
Benefits
- Salary: N10,000,000 Annually (Base)
- Performance Bonus.
Method of Application
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