At No.8 Boutique Hotel, we believe in delivering exceptional hospitality with a personal touch. Our team is at the heart of our success, and we are always looking for passionate, dedicated, and talented individuals to join us. Whether you’re an experienced professional or just starting your career in the hospitality industry, we offer a dynamic and rewarding work environment where you can grow and thrive.
Key Responsibilities:
Customer Relations:
- Serve as the primary contact for guest inquiries, feedback, and complaints, ensuring a warm and professional response.
- Enhance guest satisfaction by addressing concerns promptly and ensuring excellent service.
- Build and maintain strong relationships with guests to encourage repeat visits and positive reviews.
- Monitor guest feedback on review platforms (TripAdvisor, Google Reviews, etc.) and respond professionally.
- Work closely with the front desk and operations team to ensure guests receive top-notch service.
Website Management:
- Oversee and update the hotel’s website to ensure content is fresh, engaging, and accurate.
- Manage online booking functionalities, ensuring a smooth user experience for guests.
- Collaborate with the management team to keep promotions, offers, and event details up-to-date.
- Optimize website content for SEO to improve online visibility.
Social Media Management:
- Develop and implement engaging social media strategies for platforms such as Instagram, Facebook, Twitter, and TikTok.
- Create and post high-quality content, including photos, videos, and promotional materials.
- Monitor social media engagement, responding to messages, comments, and inquiries in a timely manner.
- Run social media campaigns and promotions to drive bookings and brand awareness.
- Track and analyze social media performance using analytics tools to optimize strategies.
- Engage with online travel and hospitality communities to enhance the hotel’s digital presence.
Requirements:
- Strong background in customer service, hospitality, or digital marketing.
- Experience managing social media accounts for a brand, preferably in the hospitality industry.
- Proficiency in website management and content updates (WordPress or similar platforms).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong writing and creative skills for social media content.
- Ability to multitask and work in a fast-paced hospitality environment.
- Knowledge of online booking platforms and hotel review sites is an advantage.
- Experience with social media analytics and marketing tools is a plus.
Preferred Qualifications:
- Degree or diploma in Hospitality Management, Marketing, Business Administration, or a related field.
- Photography and basic graphic design skills (Canva, Adobe Suite) are a plus.
Method of Application
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