Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.
Reports To: Operations Manager / Managing Director
Industry: Shortlet / Real Estate
Job Summary
- We are seeking a dynamic and customer-focused Customer Support & Social Media Manager to manage client interactions, oversee guest communication, and drive engagement across our digital platforms.
- The ideal candidate will have a strong understanding of hospitality or real estate operations, excellent communication skills, and the creativity to build and maintain a compelling online presence for our brand.
Key Responsibilities
Customer Support:
- Respond to client inquiries via phone, email, WhatsApp, and social media channels in a timely and professional manner.
- Handle guest bookings, cancellations, check-in/check-out coordination, and post-stay feedback.
- Resolve customer complaints or issues promptly and escalate complex cases when necessary.
- Maintain updated records of guest interactions, transactions, and service requests.
- Collaborate with operations and housekeeping teams to ensure seamless guest experiences.
- Follow up with clients post-stay to gather reviews, testimonials, and repeat bookings.
Social Media Management:
- Manage and grow the company’s presence across Instagram, Facebook, TikTok, LinkedIn, and Twitter.
- Create engaging content (images, reels, stories, carousels) to showcase properties, promotions, and guest experiences.
- Plan and execute monthly content calendars in alignment with business goals and seasonal trends.
- Monitor social media engagement, respond to comments and DMs, and build an active online community.
- Analyze insights and metrics to improve content performance and social reach.
- Coordinate influencer partnerships, giveaways, and UGC (User-Generated Content) campaigns.
Requirements & Qualifications
- Minimum of OND / HND / B.Sc. in Communications, Marketing, Hospitality, or related field.
- 2+ years experience in customer service or social media management, preferably in shortlets, hospitality, or real estate.
- Strong verbal and written communication skills.
- Proficient with tools like Canva, Meta Business Suite, Instagram Reels, and scheduling platforms.
- Good understanding of client expectations in the luxury shortlet or residential property market.
- Problem-solving attitude, with the ability to remain calm under pressure.
- Knowledge of CRM tools and online booking platforms is an added advantage.
Key Attributes:
- Friendly and professional tone in all communications
- Excellent multitasking and organizational skills
- Social media-savvy with a good eye for aesthetics
- Ability to work evenings or weekends occasionally when needed (e.g., for content creation, check-ins, or event coverage).
Method of Application
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