Data Entry Clerk (Generic) at Heartland Alliance

Heartland Alliance Ltd-Gte is a service-based human rights organization with a global heritage that is established under the laws of Nigeria with a mission to engage as a lead and global player with a variety of stakeholders to create access to opportunities and resources for comprehensive healthcare and social and economic justice for all. Heartland Alliance Ltd-Gte is building on over a hundred-year legacy of Heartland Alliance International (HAI); the global arm of Heartland Alliance for Human Needs & Human Rights, a family of organizations that has been leading anti-poverty and social justice work in Chicago for more than 125 years to provide high quality and stigma-free services for all using a tailored human rights-based approach.

Job Functions

The Data Entry Clerk position takes primary responsibility for efficient, accurate and timely representation (data entry) of the client level paper-based medical records across all the relevant client-level databases with special focus on the EMR systems (LAMISPlus, LAMIS3.0 – MHPSS etc). Of particular note is the need to undertake sustained day-to-day active retrieval of service provision source documents (paper format) from the relevant program/clinic staff for timely entry into the EMR system. The position holder also participates actively in routine (weekly/monthly) client-level data review process, multi-layer data analysis and accurate reporting into the aggregate-level database (DMEL, HFR/APPR).

Essential Duties and Responsibilities:

• Undertake deliberate and sustained day-to-day active retrieval of source documents (paper format) from the relevant program/clinic staff.
• Conduct detailed review of client folder for completeness, appropriateness, and overall quality prior to data entry.
• In liaison with the Zonal/OSS SI lead, provide feedback concerning any identified data quality concerns and follow-up with appropriate service delivery staff.
• Ensure timely data entry into the EMR systems (LAMISPlus, LAMIS3.0) to ensure accurate representation of service delivery efforts across the electronic reporting platforms.
• Escalate data Work with primary service providers (or the M&E focal persons) to resolve questions, inconsistencies or missing data and verify accuracy of data before entry into the LAMIS. 
• Assist the zonal/OSS SI lead to generate summary reports, respond to data calls and other inquiries relating to EMR/DMEL data issues.
• Ensure that confidentiality and security of data is preserved for both paper-based and electronic data sources. 
• Support the MRO in maintaining an efficient medical records management system including reliable audit trail, systematic filing and retrieval practices.
• Assist the State M&E focal person in keeping track of summary data and source documents (patient/client forms, registers and summary forms and assist in updating service registers and preparation of summary reports during reporting period and when necessary.
• Participate actively in routine (monthly/quarterly) internal DQA processes including data review, collation, correction and updating of incomplete entries/ records and transfer into appropriate electronic platform. This extends to the LIPs/CBOs activities.
• Ensure complete entry of identified backlog data from program records into EMR and DMEL database. 
• Engage actively in weekly/monthly   data collation, processing and reporting on DMEL and other reporting platforms.
• Perform other M&E-related duties as assigned.

Other Competencies

• Time Management – Ability to prioritize tasks, manage time and complete competing request in a fast-paced, changing environment with minimal supervision.
• Quality    Management    -   Looks     for   ways    to    improve    and    promote    quality, accuracy and thoroughness.
• Written Communication - Writes clearly and informatively.
• Adaptability - Adapts to changes in the work environment; manages competing demands, able to creatively deal with frequent and unexpected demands.
• Cultural Sensitivity – Respects the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.
• Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

Language Skills:

• Good oral and written English communication skills.
• Knowledge of Local Language will be an advantage.
• Must be able to speak fluently.

Computer Skills:

• Working knowledge of Microsoft Office, Internet Explorer, email

Method of Application