E-Barcs Microfinance Bank Limited - As a leading Microfinance Bank, we have carved out a niche for ourselves in the Financial services industry, investing our resources in the acquisition of latest technology, recruitment of best personnel, and expansion of services to the under-banked.
Description
- The Digital Operations Manager will lead the digital transformation efforts of the Bank, focusing on enhancing and managing digital channels including card services, internet banking, and mobile banking applications.
- This role requires a strategic thinker with strong technical expertise, operational management skills, and a customer-centric mindset to drive innovation and ensure seamless digital experiences for customers.
Key Responsibilities
- Develop and implement a comprehensive digital strategy aligned with the Bank's goals.
- Oversee the digital transformation initiatives to ensure successful integration and adoption of digital banking solutions.
- Monitor and analyze market trends to identify opportunities for digital innovation.
- Manage day-to-day operations of digital banking channels including card services, internet banking, and mobile banking apps.
- Ensure high availability, performance, and security of all digital platforms.
- Coordinate with IT and security teams to implement and maintain robust security measures.
- Lead digital projects from inception to completion, ensuring timely delivery and within budget.
- Collaborate with cross-functional teams including IT, marketing, customer service, and compliance to ensure project success.
- Monitor project progress, resolve issues, and provide regular updates to senior management.
- Enhance user experience across digital platforms by incorporating customer feedback and best practices.
- Develop and implement processes to ensure a seamless and intuitive user journey.
- Address customer issues promptly and improve service delivery through digital channels.
- Analyze digital channel performance and customer usage patterns to identify areas for improvement.
- Generate and present regular reports on digital operations metrics to senior management.
- Utilize data insights to drive strategic decisions and optimize digital services.
- Ensure all digital operations comply with regulatory requirements and internal policies.
- Conduct regular risk assessments and implement mitigation strategies for digital channels.
- Stay updated on regulatory changes and ensure the bank’s digital services are compliant.
Qualifications and Requirements
Education:
- Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field.
- Master’s Degree or relevant certifications (e.g., PMP, Agile, ITIL) are a plus.
Experience:
- 5-7 years of experience in digital banking, fintech, or a similar role.
- Proven track record of managing digital operations and transformation projects.
- Experience in a microfinance or financial services environment is highly desirable.
Technical Skills:
- Strong understanding of digital banking technologies, including card services, internet, mobile banking platforms and transaction settlements.
- Proficiency in project management tools and methodologies.
- Knowledge of cybersecurity best practices and regulatory requirements in the banking sector.
Soft Skills:
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Customer-focused mindset with a passion for digital innovation.
Other Requirements:
- Ability to work in a fast-paced environment and manage multiple priorities.
- Flexibility to adapt to changing business needs and technology trends.
- Commitment to continuous learning and professional development.
Method of Application
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