Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.
About the job
- To analyze, design, and implement digital solutions to automate and optimize business processes leveraging technology to transform manual, or inefficient processes into streamlined, automated workflows that enhance productivity, reduce costs, and improve overall efficiency of the Operations group
Process Analysis and Assessment:
- Conduct detailed analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Work with stakeholders to understand business requirements and objectives related to process optimization and digitization.
Solution Design and Development:
- Design and develop digital solutions to automate and optimize business processes, leveraging technologies such as robotic process automation (RPA), artificial intelligence (AI), business process management (BPM) tools and programming languages such as Python.
- Create detailed process maps, flowcharts, and specifications that outline the proposed digital workflows.
Implementation and Integration:
- Implement digital solutions, ensuring seamless integration with existing systems and processes.
- Collaborate with IT teams to develop and deploy software, tools, and applications that support process digitization efforts.
Testing and Quality Assurance:
- Conduct thorough testing of digital solutions to ensure they meet functional requirements and performance standards.
- Identify and resolve any issues or bugs during the testing phase to ensure the reliability and effectiveness of the implemented solutions.
Training and Support:
- Provide training and support to end-users and stakeholders on new digital processes and tools.
- Develop user guides, training materials, and documentation to facilitate smooth adoption and ongoing use of digitized processes.
Continuous Improvement:
- Monitor and evaluate the performance of digitized processes to identify areas for further improvement and optimization.
- Stay updated with the latest trends and advancements in process automation and digitization technologies.
Project Management:
- Ensure that projects are delivered on time, within scope, and within budget.
- Communicate project status, progress, and challenges to stakeholders and senior management.
Collaboration and Communication:
- Work closely with cross-functional teams, including operations, IT, and business units, to align digitization initiatives with organizational goals.
Compliance and Security:
- Ensure that all digitized processes comply with relevant industry standards, regulations, and data security requirements.
- Implement measures to safeguard digital processes from potential risks and vulnerabilities
QUALIFICATION
- BSc or B.Eng. in Computer Science/Business Information Technology however relevant experience/certifications in EFT, Integrations, and Project management is an advantage
EXPERIENCE
TECHNICAL
- Basic knowledge of Machine Learning (ML) and Artificial Intelligence (AI) principles.
- Experience with Databases, such as SQL and NoSQL
- Familiarity with process automation tools and technologies such as RPA, BPM, AI, and workflow management systems e.g Mendix.
- Proficiency in programming and scripting languages (e.g., Python, JavaScript, Java) used in process automation.
- Experience with process mapping tools (e.g., Visio, Lucidchart) and BPM software.
- Knowledge of database management, systems integration, and data analytics.
Method of Application
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