E Business Officer at Chanelle Microfinance Bank

Chanelle Microfinance Bank is an evolving financial institution. We are continuously deploying best-in-class technology platform that ensures customers are served conveniently anytime and anywhere with the highest of ethical standards The Bank is lead by highly experienced Management Team and Directors with proven and demonstrable track records across different sectors of the economy. In addition to its traditional business of providing micro-financial services – deposit mobilization and risk assets creation, the Bank also provides financial management, business advisory as well as technical assistance to Small Medium Enterprises to ensure their long term financial soundness and sustainability.

Key Responsibilities:

E-Business Operations:

• To strengthen the process of income generation for the bank through effective management and administration of online, eCard and electronic insurance platforms.
• Develop and implement strategies to grow e-Business.
• Develop operating manuals/procedures for e-Product operations
• Drive product utilization and performance across all channels.
• Provide user support including timely reconciliation and resolution of disputes.
• Manage e-Business channels and achieve optimal customer satisfaction.
• Responsible for payments and collections.
• Implements and monitor service level agreements.
• Manage and oversee project implementation within budget and set time frames.
• Manage relationships with third party service providers.
• Keep abreast of latest technology and development.
• Lead the e-Business advocacy across the Bank.
• Ensure the alignment of IT strategies with the long- and short-term business goals.
• Develop and implement ecommerce strategy in order to improve website performance
• Work with developers to improve website speed
• Work with the marketing team in order to improve quality and traffic acquisition.
• Regularly conduct a market research in order to discover new trends and technologies so as to improve website performance.
• Driving the sales performance of the e-commerce platform
• Managing and executing promotional campaigns.
• Develop content calendar and oversee website uploads and landing pages development.
• Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offering code performance.

Qualifications and Skills:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Proven experience in e-business operations and IT management, preferably in the banking sector.
• Strong knowledge of digital banking platforms, mobile banking, and online payment systems.
• Proficient in troubleshooting IT issues and implementing security measures.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team and independently.
• Experienced in product development and project management.
• Familiarity with regulatory requirements related to digital banking in Nigeria
• Good knowledge of UI/UX, open source, SaaS and serverless architecture.
• Minimum of 3 years in IT/E-Business unit in the banking industry.

Method of Application