E-commerce Operations Officerto manage our B2B e-commerce platform operations and serve as the operational liaison with our clients.
This role combines hands-on platform management with client-facing operational responsibilities. Willmaintain digital catalog while ensuring seamless order fulfillment, invoice processing, and delivery verification withaccounts.
The ideal candidate is detail-oriented, proactive in follow-up, comfortable with both technical systems and client communication, and motivated to take ownership of operational excellence.
Key Responsibilities
Process and track customer orders from placement to delivery
Coordinate with logistics and delivery partners to ensure timely order fulfillment
Monitor product listings, pricing, and stock availability
Update product information, images, and descriptions on e-commerce platforms
Handle customer inquiries, complaints, returns, and refunds professionally.
