Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Responsibilities
- First-line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after-sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist/guide customers to handle different hardware and software applications as required
- Perform diagnostics, troubleshooting, repairs and upgrades on all access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Requirements
- Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play
- Relevant Industry Experience, been on the front end handling customers and team
- HND/Graduate/Post Graduate in Electrical/Electronics.
Method of Application
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