Engineer - Solutioning Network at MTN Nigeria

MTN NigeriaLagos, Nigeria Networking and Tech Support

Full Time

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.

Mission/ Core purpose of the Job

The Engineer - Solutioning Network will manage the end-to-end delivery of any service, internal or external. The Engineer - Solutioning Network will have a complete overview on the network and the asset from Bayobab. The role will also provide technical support to Pre-sales team, Sales team and Commercial team when require for solution to the customer.

Responsibilities

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

The Engineer - Solutioning Network will be accountable to achieve the following objectives:

Manager the delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos
Support Low Level Design (HLD) of new link integrated, with all technical information’s
Prepare a detailed handover documentation to NOC and Backoffice for each service delivered
Provide inputs if required for solution design of L2VPN, L3VPN and SDH P2P or P2MP
Provide various reports for customer request for wholesale to monitor the network and the services
Liaise with network and technology teams in OpCos to understand the fixed infrastructure landscape in the countries
Liaise with the GEBU SPOC and with the Enterprise business units to provide multi-country enterprise fixed line solutions
Support the wholesales unit with solutions architecture capabilities when it is required
Ensure full customer satisfaction over the wholesale / solution delivery process
Tailor and customize commercial solutions dependent on regulatory approval

Role Deliverables

Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view
Analysis of the requests of the connectivity per period
Inputs for asset investment recommendations
Integrated carrier wholesale solution design/landscape
Defined Infrastructure plan for the international connectivity - Operational presentations
Support internal customer for inputs on feasibility and solution design
Assist customer meeting to provide technical support and inputs
Lead and manage cross-functional, collaborative teams on best practice for service delivery or process improvement initiatives

Role Dependencies

Inputs for wholesales business units in client solution designs
Understand the sales service order form and the customer requirements and translate to a technical solution
Keep updated records of the services provisioned and circuit on the Global MTN infrastructure
Technical solutions alignment to regulatory approval across multiple jurisdictions

Job Requirements

Education:

Bachelor’s degree in computer science, Telecommunication or Engineering
Training / Certification / Skills on the transmission network (Fiber, Microwave, satellite)
Training / Certification / Skills on IP/MPLS network
Training / Certification / Skills on project management

Experience:

3+ years’ experience in transmissions, IP/MPLS and Project management
Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members
Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills
Strong communication skills
Highly client driven interactions

Competencies:

Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
Understanding of product and solution architecture in the fixed connectivity assets space
Excellent professional expertise and market knowledge, including good understanding of the competitive environment
Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
Good understanding of wholesale market products in order to manage and support bids
Multi-tasking capability to manage complex RFP’s.
Clear understanding and incorporation of the SLA into the customer value proposition.
Strong networking skills to build Bayobab professional relationships
Effective oral and written communication skills
Strong analytical, organisational and planning skills to execute commercial reports and inputs form Bayobab budgeting
Relationship based-sales skills and strong customer focused approach
Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
Strong computer literacy