Enterprise Application Support Analyst at Credit Direct Limited

Credit Direct Limited a leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across the country. We pioneered the unsecured micro-lending space in Nigeria and are positioned to be the dominant market leader in the Country and beyond. Our services are hinged on a partnership with employers and our customers to provide friendly innovative loan and investment products while our various repayment options give our customers the freedom, flexibility, and confidence to enjoy their lives. Our services are trusted by over 300,000 active customers, the largest endorsement in the Nigerian public and private sectors; and this has inspired us to remain the leader in Nigeria's micro-lending space.

JOB SUMMARY

We are looking for an experienced Application Support Analyst who will be responsible for providing technical support and maintenance for our various applications, databases, web, and mobile platforms. The ideal candidate will have a strong understanding of application support, database administration, web servers, and possess intermediate skills in SQL, MSSQL, MySQL, as well as familiarity with .NET and Spring Boot frameworks.

JOB DESCRIPTION

Application Support:

• Provide technical support for a range of applications, resolving issues promptly to ensure minimal disruption to business operations.
• Troubleshoot and debug application problems, identifying root causes and implementing effective solutions.
• Collaborate with development teams to deploy application updates and enhancements.

Database Support:

• Manage and maintain MSSQL and MySQL databases, ensuring optimal performance, security, and reliability.
• Perform routine database maintenance tasks such as backups, restores, and performance tuning.
• Monitor database activity and proactively identify and resolve issues.

Web and Mobile Application Support:

• Support web and mobile applications, including installation, configuration, and troubleshooting.
• Collaborate with development teams to ensure seamless integration and deployment of web and mobile applications.
• Provide technical guidance and support to end-users on web and mobile application usage.

Knowledge of Web Servers:

• Administer and configure web servers such as Tomcat and IIS to ensure optimal performance and availability.
• Monitor web server activity and troubleshoot issues as they arise.
• Implement security measures and best practices to protect web server environments.

Intermediate Skill in SQL and Database Administration:

• Write and optimize SQL queries to extract, manipulate, and analyze data.
• Assist with database administration tasks, including schema design, indexing, and data migration.
• Perform data analysis and generate reports to support business needs.

NET and Spring Boot Framework Knowledge:

• Familiarity with .NET and Spring Boot frameworks for application development and support.
• Ability to troubleshoot and support applications developed using .NET and Spring Boot.

Java and Deployment of Java and .NET Applications:

• Proficiency in Java programming language and ability to deploy Java applications.
• Experience in deploying and supporting .NET applications in various environments.

Knowledge of Fineract Lending Application:

• Familiarity with Fineract lending application or similar financial software preferred.
• Provide support and maintenance for Fineract lending application as needed.

JOB EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years proven experience in application support, database administration, and web/mobile application support.
• Strong understanding of web servers such as Tomcat and IIS.
• Intermediate skills in SQL, MSSQL, and MySQL database administration.
• Experience with .NET and Spring Boot frameworks.
• Proficiency in Java programming language.
• Excellent problem-solving skills and ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Attention to detail and commitment to delivering high-quality solutions.

Method of Application