ERP Functional Consultant at Netcom Africa

Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.

Job Description

1. Requirements Analysis:

   • Collaborate with stakeholders to understand business processes, user requirements, and challenges within the telecommunications domain.

2. ERP Implementation:

   • Lead the design, configuration, and implementation of ERP systems tailored to the telecommunications industry, ensuring alignment with business goals and industry best practices.

3. Customization and Integration:

   • Customize ERP solutions to meet specific telecommunications business needs and ensure smooth integration with existing systems and processes.

4. Data Migration:

   • Oversee data migration processes, ensuring accurate and secure transfer of data from legacy systems to the new ERP platform.

5. User Training and Support:

   • Conduct training sessions for end-users on ERP functionality and provide ongoing support to ensure efficient utilization of the system.

6. Testing and Quality Assurance:

   • Develop and execute test plans to validate ERP system functionality, troubleshoot issues, and ensure a high level of quality and reliability.

7. Documentation:

   • Create comprehensive documentation, including functional specifications, process flows, and training materials, to support ERP implementation and ongoing maintenance.

8. Collaboration:

   • Work closely with cross-functional teams, including IT, finance, operations, and management, to ensure ERP solutions align with overall business objectives.

Requirements

• Bachelor's degree in Information Technology, Business, or a related field.
• Proven experience as an ERP Functional Consultant with a focus on telecommunications (4 years).
• In-depth knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and their application in the telecommunications industry.
• Strong understanding of telecommunications business processes, including billing, network management, and customer relationship management (CRM).
• Excellent communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications in ERP and telecommunications are highly desirable.

Method of Application