ERP Specialist - Dynamics 365 at MainOne

MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet services to major telecom operators, ISPs, government agencies, large enterprises, and educational institutions in West Africa MainOne’s world class submarine cable system running down the coast of West Africa, state of the art IP NGN network, growing regional and metro terrestrial fiber optic networks, and data center facilities enable broadband services for businesses needing critical connectivity solutions in West Africa. Our network is interconnected and peers with leading operators and internet exchanges worldwide to provide global reach to our customers.

Responsibilities
The Dynamics 365 Specialist will be responsible for the following functions:

• Integration of Dynamics 365 with internal and external applications.
• System configurations for all Dynamics 365 Finance and Operations modules (AP, AR, FA, GL, SCM etc).
• Development of customized dashboards and automation of all financial & business reports using business intelligence tools (Power BI, D365 Reporting Tool)
• Continuous process improvement on the existing ERP- Dynamics 365.
• Coordinate release upgrades and post-implementation system changes
• Develop custom classes, scripts, forms, reports, dashboards, and KPIs
• Development of customized Workflows on D365
• Work closely with Key Users to address frequent causes of issues (problem management).
• Document, maintain, and update system-level customizations and training materials
• Provide technical analysis for business requirements mapping with standard and customized functionalities.
• Make recommendations on process/policy changes that would increase benefit from adoption of ERP.
• Manage data import, data cleansing, deduplication, optimization and data maintenance efforts
• Co-ordinate and deliver quarterly ERP Training (working with ERP Technical Support Team and Key Users) for new users or new job roles.
• Troubleshoot and quickly resolve issues with cloud ERP and integration elements as they arise
• Communicate between departments to understand their business processes; customize and configure systems accordingly
• Manage end to end customizations to the ERP system by making recommendations, highlighting options and pros/cons (impact assessments) of the changes in collaboration with external developers.
• Supervise and mentor junior members of the team.

Qualifications, Skills & Competencies

• Exposure to business intelligence tools
• Proven experience of successful ERP implementation
• Technical and functional knowledge of Microsoft Dynamics 365 ERP system and Power BI
• Expert knowledge of X++ programming language
• Knowledge of Power BI will be an added advantage
• Project Management (including risk management and escalation) skills
• Master’s Degree in Computer Science or related technical field would be an added advantage
• Ability to fully understand business processes and write comprehensive system requirements
• Bachelor's Degree in Computer Sciences, Information Management or related field is preferred
• Strong understanding of HTML, JavaScript, git or other version control, and REST Web services
• Seven years or more experience in large complex information systems, cloud services and Salesforce
• Exposure to the core and supportive business processes of an organization inclusive of Technology, Pricing, Procurement, Finance, HR and Payroll.
• Ability to understand and navigate the complexities of Interacting with geographical dispersed teams (including of software developers, business users and other third parties)
• Exposure to the core and supportive business processes of an organization inclusive of Technology, Pricing, Procurement, Finance, HR and Payroll.

Demands of the Job:

• Ability to work in fast-paced technology driven demand environment
• Ability to joggle multiple task simultaneously
• Must be willing work outside the normal working time to achieve set goals and meet expectations.

Method of Application