SystemOne is a technology business that has served healthcare organizations to reduce the burden of infectious disease since 2013. We employ a team of engaged software professionals that is focused on providing high quality user experiences and facilitating the integration of a heterogenous IT landscape. Our engineering team prides itself in delivering impactful products to health organizations, striking the correct balance between delivering solutions within ambitious time frames and enabling people with high quality IT systems without over-engineering our products.
Responsibilities
The Field Interoperability Specialist will be responsible for:
- Closely monitoring the connectivity status of all diagnostic devices connected to our systems.
- Promptly contacting the Lab Technicians working for the distributed diagnostic network to troubleshoot device connectivity problems as they arise.
- Carefully documenting the details of network problems during troubleshooting calls.
- Helping the Super-User in preparing the necessary documentation to launch support desk tickets with SystemOne and VPN providers.
- Helping the Super-User collect data and update inventory, services, contacts and other modules in our software.
- Traveling to diagnostic laboratories and providing technical support when required.
- Providing support and troubleshooting (remotely, and in-person) to users in clinic settings for the Aspect Mobile application and use.
- Promptly attending work at SystemOne and/or Customer offices in Garki district of Abuja during the official office hours.
- The successful candidate is expected to have a functional laptop and cell phone that are connected to the internet with a bandwidth that supports video telephony.
Preferred Qualifications
- Bachelor's Degree in Information Science or Network Administration
- Network+ Certification.
- Located in Abuja.
- One (1) to five (5) years of experience in networking and IT infrastructure support.
- In-depth knowledge of IT systems and their practical applications. Candidate must be tech-savvy and unafraid of learning.
- Exceptional communication and interpersonal skills, capable of engaging a diverse range of stakeholders.
- Proficiency in English required.
- Willingness to travel within Nigeria.
Method of Application
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