Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Key Responsibilities
Performance Monitoring:
- Continuously monitor the performance of the FOC department.
- Ensure coordinators follow departmental procedures and policies.
- Identify and report any deviations from established standards.
Reporting:
- Prepare and submit daily performance reports for the head of the department.
- Include detailed analysis of team performance and individual engineer performance.
Ticket Management:
- Track and catch delays in updating tickets by coordinators.
- Ensure timely and accurate ticket updates to reflect the current status of field operations.
Team Performance:
- Collaborate with coordinators to identify engineers who are not performing well on-site.
- Provide feedback and recommendations for performance improvement.
Case Investigation:
- Investigate escalated cases thoroughly to determine the root cause of issues.
- Document findings and propose solutions to prevent future occurrences.
Training and Development:
- Prepare regular training sessions for the FOC team.
- Identify weaknesses in team performance and develop training programs to address them.
- Ensure the team is up-to-date with the latest procedures, policies, and technologies.
Compliance and Improvement:
- Ensure compliance with all FOC policies and procedures.
- Recommend process improvements to enhance the efficiency and effectiveness of field operations.
Method of Application
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