Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.
Objective & Summary
Responsible in complementing the delivery of field related Netcom Services to our clientele in conjunction/collaboration with other field units.
Key Duties & Responsibilities
- Delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to below:
- Connectivity Services
- Security Services
- Enterprise Security Applications
- Related to FSE activities:
- Survey
- Installation
- Relocation
- Retrievals
- Preventive and Corrective Maintenance
- Technical assistance to our partners
- Related technical support to our internal and external clients.
- Mandatory Safety-First policy to be adhered to.
- Timely adherence to agreed client schedule.
- Provides real-time updates to Supervisor/HOD on the assigned task from start of assigned activity to completion.
- Ensures that the clientele is well informed of the activity being carried out at the start and acknowledged confirmed completion.
- Submits timely activity reports and forms to FSE supervisor & HOD in line with FSE procedures, workflows, work instructions.
- Ensures that all activities assigned are carried out to the letter.
- Ensure that all activities carried out are according to company defined standards.
Experience, Education and/or Professional Qualifications
- Bachelor’s degree in Electrical/Telecommunications Engineering or its equivalent.
- Preferred inclusive related hands-on experience in the telecoms and ISP.
Essential Skills / knowledge / Traits
- At least 3 years’ experience in the telecom or ISP industry (operations experience).
- Knowledge in Microsoft Office Applications as a tool requirement for creating reports and statistics.
- Basic Engineering knowledge and practice.
- RF engineering/installation knowledge and use of basic measurement equipment and tools.
- Customer oriented/focused in delivering services (field related works)
- Good communications skills (English and native) both oral and written to be able to deliver instructions to internal and external clients.
- Excellent team player.
- Proficient in the use of communication tools for real-time reporting
- Excellent assessment skills.
- Able to use, operate, assess, and interpret gathered data from
- Data Tester
- Spectrum analyzer
- Ground tester
- Multi-meter, Voltage and current
- BW tester
- PC and test applications
Desirable Skills / knowledge / Traits
- Knowledge in IT related activities.
- Knowledge in basic networking and monitoring.
- Knowledge and experience in basic electrical circuits with hands-on preferred.
- Knowledge in telecom power systems with hands-on preferred
Method of Application
Signup to view application details.
Signup Now
