DexNova is a Professional Services firm operating in the knowledge industry and dedicated to building excellent delivery capability in organisations across Africa through Professional Training and Certifications. We are Certified Education Provider…
Responsibilities
Deploy & Configure Terminals
- Handle logistics of rolling out POS terminals (NextGen POS, cardswitching devices) to merchants.
- Configure, test, and prepare terminals to ensure seamless operation in the field.
Merchant Training & Support
- Guide merchants on terminal setup, payment acceptance (card, QR, NFC), and ask them questions to ensure they’re comfortable with hardware and software usage.
OnSite & Remote Troubleshooting
- Provide frontline technical support either through merchant visits or remotely to resolve device or connectivity issues, uphold uptime SLAs, and ensure smooth payment operations.
Monitoring & Reporting
- Track deployed and active terminals, identify underperforming or inactive units, and liaise with support supervisors to reactivate or replace as needed.
- Document activity, support logs, and terminal status reports diligently.
Consumables & Inventory Management
- Manage and distribute essential support materials, like SIM cards, chargers, receipt papers, etc, and maintain organized records of terminal deployments, replacements, and hardware inventory.
Compliance & Change Management
- Adhere to change control and compliance protocols.
- Ensure that all terminal updates, security patches, and device changes align with company policies.
Qualification:
- Education: OND / NCE / Higher National Diploma/B.Sc (any discipline)
Experience:
- Minimum 1 year in payment industry roles, ideally in merchant acquiring, PTSP/PSSP environments
- Handson with various POS terminals, technical troubleshooting, and merchant support workflows
Skills:
- Strong knowledge of POS terminal hardware/software setup and diagnostics
- Excellent communication skills capable of explaining technical concepts simply
- Skilled in using smartphones, email, and web tools for realtime reporting
- Capacity to work flexible hours, including field visits and potential occasional weekends/public holidays
Nice to Haves:
- Experience in ACH switching, agency banking, or card issuing ecosystems
- Analytical mindset for terminal performance metrics and uptime optimization
Method of Application
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