Infinty Tyres Limted is knows for Tyres Business and other related business from last 40 years. Founded 40 years ago, Infinity Group has established itself as the most preferred company for automotive aftermarket products in Nigeria. The group has expanded its footprint into Ghana and has taken a leadership position in the west African region, for tyres, batteries, lubricants, spare parts and coolants. The group services its customers through vast network of retail sales & service centers across Nigeria & Ghana.
Job Code: ITL-FOE-001
Responsibilities
Customer Service (20% of Total Workload):
- Greet and welcome customers with professionalism and a friendly demeanor.
- Answer customer inquiries and provide information on products, services, and pricing.
- Handle customer complaints or concerns, ensuring timely resolution.
- Recommend tyres, batteries, lubricants, or other products based on customer needs.
- Assist customers in selecting products and services that meet their requirements.
OTC Sales (Over-the-Counter), 25% of Total Workload:
- Conduct over-the-counter sales for walk-in customers (tyres, batteries, lubricants, and other automotive products).
- Handle cash and electronic payments, issue receipts, and ensure accurate transactions.
- Provide product details, upsell additional products (e.g., tyre detailing products, lubricants).
Data Entry & Documentation (20% of Total Workload):
- Maintain accurate customer records, warranty registrations, and transaction details in the CRM system.
- Ensure proper documentation of customer interactions, sales, and inventory.
- Process and maintain daily, weekly, and monthly reports of sales and inventory.
Administrative Support (10% of Total Workload):
- Manage front desk operations: answer phone calls, emails, and in-person inquiries.
- Process customer payments, record transactions, and ensure accuracy in documentation.
- Assist with customer appointments for services (installation, maintenance, etc.).
Sales & Inventory Support (20% of Total Workload):
- Assist in managing inventory levels for tyres, batteries, and other products.
- Monitor stock levels and inform customers about product availability.
- Ensure promotional materials and product displays are up to date.
General Store Operations (5% of Total Workload):
- Keep the front office area neat, clean, and organized.
- Assist the store manager with general administrative and operational tasks.
- Ensure the display of signage, price lists, and promotional materials is accurate.
Team Collaboration (5% of Total Workload):
- Collaborate with the sales and service teams to enhance customer satisfaction.
- Participate in team meetings and provide feedback for store improvement.
- Support in achieving store sales targets and goals.
Qualifications and Skills
Education:
- Minimum: Ordinary National Diploma (OND), National Diploma, or equivalent from a recognized polytechnic or institution.
- Preferred: Higher National Diploma (HND) or equivalent, or Bachelor's Degree.
Experience:
- At least 1-2 years of experience in customer service, OTC sales, or front office roles (preferably in retail or automotive sectors).
Skills
- Strong verbal and written communication skills.
- Proficient in MS Office (Word, Excel, Outlook); experience with retail management software is a plus.
- Ability to manage cash and payments accurately.
- Knowledge of automotive products such as tyres, batteries, and lubricants is an advantage.
- Strong organizational and multitasking abilities.
Personal Attributes:
- Customer-focused with a proactive approach.
- Professional, friendly, and approachable demeanor.
- Excellent problem-solving skills.
- Ability to thrive in a fast-paced, high-volume environment.
Personal Attributes
Customer Focus:
- Proactive attitude toward customer service.
Communication:
- Strong verbal and written communication skills.
Organizational Skills:
- Detail-oriented and able to handle multiple tasks effectively.
Teamwork:
- Positive attitude and collaboration with the team.
Adaptability:
- Ability to handle multiple tasks in a fast-paced environment.
Working Conditions
Working Hours:
- Full-time; includes weekends and holidays as per retail schedule
Salary & Benefits:
- Competitive salary with a benefits package
Growth Opportunity:
- Opportunities for career advancement within the company
Method of Application
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