Home to more than 160 million people, Nigeria has the largest population and the second largest economy in Africa, and has a major influence on the continent’s political agenda. However, Nigeria has a history of political instability, corruption and mismanagement of public resources, and has recently seen religious and ethnic conflict. As a result, more than half of Nigeria's population still live in poverty. Despite four peaceful transitions of power since a return to civilian rule in 1999, Nigeria’s politics continue to be characterised by patronage, ineffective opposition, low voter turnout and voting along ethnic and religious lines. Most of Nigeria’s wealth is held by a tiny economic and political elite and many people feel powerless to challenge the current system, campaign for their rights or hold their g
Join Christian Aid’s Service Desk team as a first-line ICT support professional. Your role will be crucial in delivering effective and efficient ICT support to our global staff, ensuring high standards of customer service. The key responsibilities include providing prompt and effective technical support, resolving issues at the first point of contact; managing user network and systems accounts, handling hardware and software setup and configuration; diagnosing, documenting, and escalating issues to other ICT support teams as necessary; participating in emergency response efforts and assisting with office setup and closure within your region; and translating instructions or procedures when required.
About you
- We are seeking a proactive and skilled ICT professional who excels in providing prompt and effective technical support.
- The ideal candidate will have a strong ability to resolve issues at the first point of contact, ensuring minimal disruption to our global staff.
- They should possess excellent problem-solving skills and be adept at managing user network and systems accounts, as well as handling hardware and software setup and configuration.
- The ideal candidate will thrive in an agile environment, demonstrating a high level of responsiveness and adaptability to meet evolving demands.
Method of Application
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