Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.
Responsibilities:
- Proactive and always alert and following up to respond and get things done, while using every escalation as an opportunity to improve laid down procedures and follow-up on communication and implementation of the same.
- In depth Experience with Microsoft Outlook, Word, Excel, and PowerPoint.
- Basic knowledge on servers, cloud computing & security
- Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
- Knowledge of ticketing system, Service Level Agreement, key performance indicators
- Knowledge of desktop, laptop, mobile device, and unified communications (IP phone, voip, conference system) troubleshooting installation and troubleshooting.
Requirements
- A recent graduate with a Bachelor's degree in Computer science or a related field.
- Strong desire to learn and a genuine interest in telecommunications.
- Excellent problem-solving and analytical skills.
- Effective communication and teamwork abilities.
- Self-motivated with a strong commitment to professional growth.
Method of Application
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