Head Experience Centre (Telecommunications Sector) at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies

Qualifications, Experience and Skills

• A degree in Electrical/Electronic or Telecommunications Engineering is preferred.
• MBA or professional qualification will be an added advantage.
• Minimum of 15 years’ experience in Senior Commercial and Technology role in Telecommunications or IT industry.
• Prior track record of coordinating various units within a business to deliver excellent first-class service. 
• Must have IT background 
• Industry experience can be IT or Telecoms
• Good customer service 

Key Responsibilities

• Responsible for generating unique business plans, designs and strategies for meeting marketing objectives.
• Responsible for all the operational and strategic escalations affecting the delivery of objectives.
• Manage the overall Business of the Experience Centre.
• Reinforce brand presence by actively driving the innovative perception of the brand.
• Active development of approaches regarding products and services in accordance with best global practice.
• Maintain excellent relationships with partners’ vendors and customers.
• Responsible for dashboard reporting to the management.
• Increase customer’s satisfaction, loyalty and advocacy to nurture excellent customer relationships.
• Responsible for team’s knowledge development as required to keep abreast of new technologies.

Method of Application