MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource - whenever required. MacTay’s approach is to work together in partnership with our clients, we aim to be in it for the long term but firmly believe that partnerships are created by ensuring that our clients are able to develop the capability to sustain and drive solutions we co create with them. We always have an 'exit strategy’ - ways to provide our clients with the opportunity to pick up the solution and run with it themselves, while making ourselves available anytime we are invited for advice. It is precisely this approach which has led to some clients choosing to work with us for many years, knowing that we are there to support them in their chosen journey.
Job Summary:
- This role will be responsible for the smooth operation of the company’s IT systems within the Nigeria operation. This covers all systems utilised by staff (desktop computing environment, PABX and associated applications) as well as the systems providing end user services on our commercial IP network (voice, messaging, OSS/BSS).
Job Responsibilities:
- Taking ownership for the uptime and performance of the network’s Voice, Messaging and other end user services, and acting as the key interface for internal business users into the information technology environment.
- Supervising and working with the various support organizations (both external, as well as those provided within the Group &Opco structures) to ensure service availability as per agreed SLAs.
- Management and skills development of the IT Operations team members to minimize any disruptions to the service and maximize the capabilities of the local team to resolve issues.
- Budgeting and forecasting for IT Capex and Opex
- Liaising with the Research and Development team to ensure that any IT system tests and trials done to improve the service, are done in a safe environment and with no disruptions to the service.In the event of service outages, ensure service restoration and resolution within agreed SLAs and ensure the relevant reports and escalations are done and a lasting solution developed within the shortest time possible.
- Working closely with Network team to ensure smooth integration of IT Infrastructure and Services with the underlying IP networks.
- Communicating and enforcing IT security policies and principles. Providing any other ad hoc duties assigned from time to time by the Chief Information and Technical Officer, or any other person appointed by the Company for this purpose.
Requirements
- Degree in IT, Computer or telecommunication related field
- 7-12 years relevant experience with at least 5 years at a managerial level.
- Database knowledge (MySQL)Experience in Java Based Technologies (J2EE)
- Experience in Unix/Linux operating systems
- Experience working with open-source technologies would be an added advantage.
- Hands on approach. Ability and willingness to roll up sleeves and work on trouble shooting issuesStrong communication skills and ability to work with cross-functional teams
- Good analytical skills – strong troubleshooting and problem-solving skills
- Ability to work with, lead and manage a team of IT professionals
Method of Application
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