Founded in 2007 as primarily a software house, Seamfix today provides custom and bespoke technology solutions and e-business integration services to large, medium and small organizations across various sectors such as telecommunications, education, oil & gas, financial services and the public sector. We help our clients and end consumers by continuous innovation of value added services and improvements in their technology and processes. We also back this up by a high degree of quality in service delivery. Our expertise spans various industry verticals and our experience gives our clients a stable technology and process foundation which allows them to focus on their primary business priorities. At Seamfix, we believe the customers’ satisfaction is paramount, and that is why our focus is on service delivery and ensuring that the experience we provide enriches the lives of our customers. This is why a good portion of our business comes from existing clients.
Responsibilities
- Provide strategic direction and leadership to the Service Delivery department, in alignment with organizational goals.
- Support the mentoring, coaching, and development of team members to cultivate a culture of continuous learning, growth, and accountability.
- Facilitate collaboration, teamwork, and knowledge sharing among all units within the department.
- Establish and maintain effective communication channels within the team and with other departments across the organization.
- Oversee the technical operations of DevOps Engineering, Systems Engineering, SQL Development, DB Administration, and Cloud (AWS) SysOps units.
- Ensure the implementation of best practices, standards, and methodologies across all technical functions.
- Stay informed about industry trends, emerging technologies, and best practices to contribute to innovation and efficiency within the department.
- Collaborate with other technical and business stakeholders to identify opportunities for process improvements and automation.
- Deliver high-quality, reliable, and scalable services to meet the needs of internal and external stakeholders.
- Establish and monitor key performance indicators (KPIs) to measure and track the performance of the department and individual units.
- Support the implementation of service level agreements (SLAs) and ensure adherence to service standards and commitments.
- Contribute to the proactive identification and resolution of issues, risks, and bottlenecks that may impact service delivery.
- Automation and Efficiency Initiatives:
- Support initiatives to automate repetitive tasks, streamline processes, and enhance operational efficiency across all units.
- Promote the adoption of DevOps principles and practices to accelerate software delivery and infrastructure management.
- Collaborate with cross-functional teams to implement and optimize automation tools, technologies, and frameworks.
- Assist in managing relationships with external vendors, suppliers, and service providers to ensure quality and cost-effective delivery of services.
- Contribute to the development and management of departmental budgets, ensuring effective resource utilization and adherence to financial targets.
- Evaluate and recommend investments in tools, technologies, and resources to support the department's objectives.
PII Control:
- Collection of personal information from customers, site visitors, and other targets
- Must determine the process and methods by which the PII data are collected from customers
- Must determine the specific type of PII data to be collected
- Must ensure all changes and modifications of PII data are effectively done
- Must determine where and how to use the PII data and for a specified purpose
- Must ensure effective storage of all PII data in-house and when to share with third parties
- Must determine the retention period for all PII data collected.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
- Experience (3 years) in a technical leadership role within service delivery or technical operations in a dynamic environment.
- Solid technical background with knowledge of DevOps, systems engineering, database administration, cloud infrastructure, and automation technologies.
- Experience collaborating with and leading teams of technical professionals, fostering collaboration, innovation, and continuous improvement.
- Strong communication, interpersonal, and leadership skills, with the ability to support and inspire others.
- Analytical mindset with strong problem-solving skills, facilitating data-driven decision-making and process optimization.
- Familiarity with project management methodologies (e.g., PMP, ITIL) is advantageous.
- Experience with agile methodologies and DevOps practices is beneficial.
Method of Application
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