At Fidelity Bond Group, our mission is to provide exceptional services and value to our clients across various sectors. We strive to exceed expectations, deliver innovative solutions, and foster long-term partnerships based on trust, integrity, and mutual success.
Overview:
- We are seeking a dynamic and strategic Head of IT to lead our digital transformation initiatives and drive the implementation of our digital strategy.
- This role requires a forward-thinking leader who can build and manage a team of digital professionals, collaborate with executives, and ensure our digital initiatives align with the broader company objectives.
Key Responsibilities:
- Develop and implement a digital strategy that aligns with the company's goals and objectives.
- Build and manage a team of digital professionals to execute the digital strategy.
- Collaborate with other executives to ensure digital initiatives are aligned with broader company objectives.
- Develop and manage digital product roadmaps, ensuring timely and budget-compliant execution.
- Oversee the development and deployment of digital marketing campaigns, including SEO and social media ad campaigns.
- Develop and manage digital customer experiences across all channels.
- Oversee the development and management of digital content.
- Develop and implement data analytics and reporting capabilities.
- Manage vendor relationships for digital products and services.
- Develop and manage digital security and privacy policies.
- Collaborate with the IT department to ensure digital systems are secure and reliable.
- Stay current with industry trends and emerging technologies to ensure the company is at the forefront of digital innovation.
- Oversee the development and management of e-commerce capabilities.
- Develop and manage social media strategies.
- Manage online reputation and customer reviews.
- Develop and manage digital customer service capabilities.
- Collaborate with HR to recruit and retain top digital talent.
- Manage budgets and allocate resources for digital initiatives.
- Develop and execute digital transformation plans for all areas of the company.
- Develop and maintain the company’s various websites, ensuring they are user-friendly, secure, and up-to-date.
Key Performance Indicators:
- Increase in website traffic and engagement.
- Increase in online sales or lead generation.
- Increase in customer satisfaction with digital experiences.
- Increase in social media engagement and followers.
- Increase in search engine rankings and organic search traffic.
- Improvement in click-through rates and conversion rates for social media ad campaigns.
- Reduction in customer complaints related to digital experiences.
- Increase in efficiency and productivity resulting from digital transformation initiatives.
- Reduction in costs related to digital initiatives.
- Increase in revenue resulting from digital initiatives.
- Increase in brand awareness resulting from digital initiatives.
- Increase in employee engagement and satisfaction related to digital initiatives.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
- Proven experience in a senior IT leadership role.
- Strong understanding of digital strategy, digital marketing, and digital customer experience.
- Excellent leadership and team management skills.
- Strong project management and organizational skills.
- Ability to collaborate with executives and other stakeholders.
- Excellent communication and interpersonal skills.
- Knowledge of data analytics and reporting tools.
- Up-to-date knowledge of industry trends and emerging technologies.
Method of Application
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