Plan International was founded over 75 years ago with a mission to promote and protect the rights of children. The organisation was set up by British journalist John Langdon-Davies and refugee worker Eric Muggeridge in 1937, with the original aim to provide food, accommodation and education to children whose lives had been disrupted by the Spanish Civil War. Langdon-Davies conceived the idea of a personal relationship between a child and a sponsor - a model that puts the child at the centre, and remains the core of what we do. Today, Plan International is a global organisation that is active in over 70 countries to advance children's rights and equality for girls. Who We Are We work with communities around the world to end the cycle of poverty for children. We work with communities around the world to end the cycle of poverty for children. Founded over 70 years ago, Plan is a nearly $800 million organization often ranked among the top 10 international development agencies by reputation, size and scope. We work side-by-side with communities in 50 developing countries to end the cycle of poverty for children, developing solutions to ensure long-term sustainability. Our level of community engagement, long-term outlook and constant focus on the needs and priorities of children is unique among international development organizations. Our solutions are designed up-front to be owned by communities for generations to come and range from clean water and health care programs, to education projects and child protection initiatives. Community by community, Plan works to promise futures that are worthy of all children’s potential. Our Vision Our vision is of a world in which all children realize their full potential in societies that respect people's rights and dignity. Our Mission Plan strives to achieve lasting improvements in the quality of life of vulnerable children in developing countries by: Enabling children, their families and their communities to meet basic needs and to increase their ability to participate in and benefit from their societies; Fostering relationships to increase understanding and unity among peoples of different cultures and countries; and Promoting the rights and interests of the world’s children.
We are seeking an experienced Head of IT Operations to lead the day-to-day delivery of global technology services at Plan International. This pivotal role ensures the stability, security, and efficiency of our IT infrastructure, enabling 10,000 staff across multiple regions to connect, collaborate, and deliver programmes that advance children’s rights and equality for girls.
You will oversee the global IT service desk, infrastructure operations, and service management processes, ensuring seamless support for enterprise applications such as SAP, HRIS, Sponsorship, and collaboration tools. With a budget of approximately £3.5m and a team of 10 across three time zones, you will drive innovation, optimise service delivery, and ensure compliance with global standards.
Key Responsibilities
- Oversee global IT infrastructure (hosting, storage, connectivity, security).
- Lead the Global Service Desk and IT Service Management processes.
- Deliver infrastructure upgrades, migrations, and enhancements.
- Drive innovation, compliance, and cost efficiency.
- Represent Plan in global forums (NetHope, UN Emergency Tech Cluster).
About You
You are an experienced IT leader with a strong technical foundation and a proven ability to deliver results in complex, global environments. You bring:
- Deep knowledge of existing and emerging technologies and trends.
- Strong understanding of operational, business, and technical needs.
- A track record of delivering IT systems development and technology projects, including budget management and business case development.
- Extensive experience managing global IT infrastructure and 24/7 operations, including cloud hosting.
- Hands-on experience with cloud-based services such as Microsoft SharePoint, Power BI, ERP systems (D365 and SAP), and HR platforms.
- Exposure to a wide range of technologies including SAP, Azure, AWS, Office365, and security solutions.
- Strong leadership and interpersonal skills, with experience managing dispersed teams and working with third-party suppliers.
- Excellent financial acumen and commitment to diversity, equity, and inclusion.
Method of Application
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